Course Overview
ITIL stands for the IT Infrastructure Library, an internationally accepted IT service delivery framework. The ITIL recommends best practices for IT service management (ITSM) to support the standardization of various processes and stages in the IT lifecycle. This recently tailored Course in ITIL Foundation Certification in IT Service Management covers the ITIL framework, best practices, and the service lifecycle, making it ideal for those seeking to enhance their understanding of IT service management.
Course Objectives
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
Course Outline
This program covers all fundamental aspects of ITIL, including:
- Module 1: Introduction to ITIL Framework
Understand the ITIL service lifecycle and how it benefits IT service management. - Module 2: ITIL Service Strategy
Learn how to design IT services that align with the business's strategic goals. - Module 3: ITIL Service Design
Explore how to create and manage efficient IT services, ensuring service quality and continuity. - Module 4: ITIL Service Transition
Study how to manage change and transition new or changed services into operations. - Module 5: ITIL Service Operation
Learn the best practices for daily IT operations management, including incident and problem management. - Module 6: ITIL Continual Service Improvement
Understand how to improve IT services continuously and deliver ongoing business value.
Target Group
This course is ideal for:
- IT professionals seeking to enhance their service management knowledge.
- Managers and team leaders responsible for overseeing IT operations.
- Business professionals looking to improve their IT department’s effectiveness.
- Individuals preparing for the ITIL Foundation Certification exam.
Program Cost
- 5-day training: €3700
- 10-day training: €6500
The ITIL Foundation Certification in IT Service Management program is available on different dates upon request. You can reach out to the Geneva Institute of Business Management for tailored scheduling options.
Organizers
The Geneva Institute of Business Management organizes this course with its partners across Europe.
Venues and dates
This programme runs every month in the following cities. Select a venue to register.
Geneva
Switzerland
Zurich
Switzerland
Basel
Switzerland
London
UK
Manchester
UK
Oxford
UK
Madrid
Spain
Barcelona
Spain
Paris
France
Rome
Italy
Vienna
Austria
Oslo
Norway
Athens
Greece
Copenhagen
Denmark
Berlin
Germany
Munich
Germany
New York
USA
Washington
USA
Dubai
UAE
Istanbul
Turkey
Amsterdam
Netherlands
Brussels
Belgium
Lisbon
Portugal
Malaga
Spain
Milan
Italy
Dusseldorf
Germany
Prague
Czech Republic
Budapest
Hungary
Stockholm
Sweden
Sheffield
UK
Bangor
UK
Ankara
Turkey
Abu Dhabi
UAE
Doha
Qatar
Riyadh
Saudi Arabia
Jeddah
Saudi Arabia
Dammam
Saudi Arabia
Muscat
Oman
Amman
Jordan
Cairo
Egypt
Sharm El Sheikh
Egypt
Casablanca
Morocco
Marrakesh
Morocco
Agadir
Morocco
Tangier
Morocco
Tunis
Tunisia
Kuala Lumpur
Malaysia
Singapore
Jakarta
Indonesia
Phuket
Thailand
Tokyo
Japan
Beijing
China
Los Angeles
USA
California
USA
Toronto
Canada
