Course in Skills, Techniques, and Strategies in Conflict Resolution and Negotiation Processes

The ability to manage conflict and negotiate effectively is essential in today’s complex work environments. Skills, techniques, and strategies in conflict resolution and negotiation processes , presented by Geneve Institute of Business Management, equips participants with an in-depth understanding of conflict dynamics and negotiation frameworks. The course aims to enhance professional competence in navigating high-stakes interactions, maintaining constructive dialogue, and securing agreements that preserve long-term relationships and organizational integrity.

Target Group

• Managers and team leaders across sectors.

• HR professionals and employee relations officers.

• Legal advisors and administrative specialists.

• Individuals regularly involved in resolving disputes or negotiating outcomes.

Objectives

• Equip participants with analytical tools to understand the root causes of conflict.

• Develop effective negotiation strategies tailored to diverse environments.

• Strengthen participants' ability to manage interpersonal dynamics under pressure.

• Promote structured decision-making in conflict-laden scenarios.

Course Outline

• Understanding Conflict Fundamentals

  • Defining conflict and identifying its various forms.

  • Common sources of conflict in professional settings.

  • Consequences of unmanaged conflict.

  • The significance of early conflict intervention.

• Effective Communication During Conflict

  • The role of communication in conflict escalation or resolution.

  • Active listening and its importance in tense interactions.

  • Dealing with aggressive or defensive communication.

  • Using clear and respectful language to de-escalate tensions.

• Analyzing Conflict Stakeholders

  • Identifying involved parties and their interests.

  • Differentiating between positions and underlying needs.

  • Assessing power dynamics and influence levels.

  • Anticipating stakeholder behavior and reactions.

• Stages of Conflict Escalation

  • Understanding how conflicts evolve over time.

  • Recognizing early warning signs of escalation.

  • Timing interventions for optimal impact.

  • Managing conflict at its formative stage.

• Conflict Resolution Strategies

  • Comparing collaborative, competitive, and avoidant styles.

  • Selecting the appropriate strategy for the situation.

  • Balancing assertiveness with diplomacy.

  • Addressing issues without damaging relationships.

• Emotional Intelligence in Conflict and Negotiation

  • Regulating emotional responses under pressure.

  • Practicing empathy to understand the other side.

  • Reading nonverbal cues in conflict situations.

  • Building rapport despite disagreement.

• Negotiation Preparation Techniques

  • Conducting background research and situation analysis.

  • Defining objectives and acceptable trade-offs.

  • Identifying red lines and fallback positions.

  • Setting the stage with conducive timing and environment.

• Advanced Negotiation Approaches

  • Distributive vs. integrative negotiation models.

  • Establishing credibility and trust during talks.

  • Steering the conversation toward constructive outcomes.

  • Controlling the pace and tone of the negotiation.

• Managing Complex Negotiation Scenarios

  • Dealing with inflexible or aggressive negotiators.

  • Navigating multi-party negotiations.

  • Handling power imbalances with professionalism.

  • Exiting impasses without reputational damage.

• Finalizing and Monitoring Agreements

  • Documenting clear and enforceable terms.

  • Ensuring stakeholder buy-in and commitment.

  • Setting mechanisms for post-agreement follow-up.

  • Sustaining working relationships after resolution.