Course in Mastering Constructive Assertiveness and Positive Influence in Professional Relationships

In the evolving dynamics of today’s workplaces, technical proficiency alone no longer guarantees effectiveness or success. Assertiveness—when practiced constructively—plays a vital role in shaping clear, respectful, and impactful communication. The course “Mastering Constructive Assertiveness and Positive Influence in Professional Relationships”, delivered by Geneve Institute of Business Management, provides a structured approach to enhancing assertive behavior and fostering positive influence across professional settings. Participants will gain tools and insights to communicate with clarity, uphold their rights, and cultivate productive relationships without confrontation.

Target Group

• Managers, supervisors, and team leaders across various sectors.

• Customer service representatives and public relations professionals.

• Human resources and organizational development staff.

• Professionals seeking to improve interpersonal effectiveness and communication.

Objectives

• Distinguish between assertiveness, passiveness, and aggression.

• Develop the confidence to express opinions respectfully and directly.

• Enhance the ability to influence others constructively in a work context.

• Support professional interactions with a foundation of mutual respect.

Course Outline

• Understanding Constructive Assertiveness

  • Definition and psychological dimensions of assertiveness.

  • Differences between assertive, passive, and aggressive behavior.

  • Role of assertiveness in maintaining emotional balance at work.

  • Impact of assertiveness on team interaction and morale.

• Elements of Assertive Communication

  • Effective use of body language in assertive expression.

  • Voice tone and its influence on message delivery.

  • Selection of precise, respectful vocabulary.

  • Structuring clear and direct messages.

• Barriers to Practicing Assertiveness

  • Fear of rejection or confrontation.

  • Confusion between assertiveness and rudeness.

  • Cultural and organizational influences on communication styles.

  • Influence of negative workplace climate on expression.

• Building Trust for Positive Influence

  • Consistency and authenticity in professional behavior.

  • Maintaining calm and steady interactions.

  • Active listening as a tool for respect.

  • Strengthening credibility through ethical actions.

• Techniques for Assertive Self-Expression

  • Using “I” statements to convey perspective.

  • Stating needs without assigning blame.

  • Making respectful and clear requests.

  • Saying “no” with confidence and courtesy.

• Skills for Influencing Others Positively

  • Understanding personality types and responses.

  • Steering conversations toward collaboration.

  • Using questions to foster clarity and engagement.

  • Avoiding emotional reactivity and defensive tone.

• Assertiveness in Difficult Situations

  • Responding to criticism or rejection with balance.

  • Remaining firm without escalating tension.

  • Navigating conflict with confidence.

  • Conducting assertive negotiations.

• Positive Influence within Teams

  • Promoting cooperation and mutual support.

  • Delivering constructive feedback tactfully.

  • Encouraging peers and reinforcing strengths.

  • Respecting roles and recognizing contributions.

• Assertiveness with Superiors and Subordinates

  • Providing input while honoring hierarchy.

  • Setting expectations with professionalism.

  • Addressing misunderstandings respectfully.

  • Balancing assertiveness and role boundaries.

• Embedding a Culture of Positive Influence

  • Interacting without emotional strain or tension.

  • Leading with emotional awareness.

  • Building a network of professional rapport.

  • Embodying institutional values with consistency.