Course in Strategies for Leading Employees and Handling Internal Tensions

Modern workplaces demand leaders who can guide teams with clarity and composure, especially in the face of internal friction and organizational pressure. The course Strategies for Leading Employees and Handling Internal Tensions, offered by Geneve Institute of Business Management, equips leaders with practical methods to inspire their teams, resolve internal conflicts, and cultivate a stable and productive work environment. This program emphasizes leadership resilience, communication clarity, and organizational harmony.

Target Group

• Executives and department heads.

• Human resource professionals and personnel officers.

• Team leaders and operational supervisors.

• Anyone in a supervisory or leadership position within dynamic organizations.

Objectives

• Strengthen participants’ leadership capabilities in motivating teams.

• Equip leaders with tools to manage internal tensions constructively.

• Enhance emotional and professional intelligence in stressful situations.

• Promote a culture of cooperation and minimize internal disruption.

Course Outline

• Foundations of Effective Leadership in the Workplace

  • Differentiating leadership from management in team influence.

  • Core traits of a successful and inspiring leader.

  • Importance of vision and goal alignment.

  • Building trust and openness within teams.

• Key Sources of Internal Tensions in Organizations

  • Organizational challenges that trigger conflict.

  • Miscommunication as a tension driver.

  • Impact of workload and role ambiguity.

  • Perceptions of favoritism and unequal treatment.

• Mastering Leadership Communication

  • Active listening as a leadership skill.

  • Using tone and body language effectively.

  • Constructive feedback to improve team performance.

  • Transparent communication to reduce misunderstandings.

• Leading Teams Through Crisis and Pressure

  • Maintaining morale in challenging times.

  • Addressing collective stress and uncertainty.

  • Leadership presence during organizational disruptions.

  • Preparing the team for unexpected developments.

• Managing Internal Conflict with Institutional Tools

  • Identifying and categorizing conflict types.

  • Institutional approaches to conflict resolution.

  • De-escalation techniques for heated situations.

  • Post-resolution follow-up and relationship repair.

• Emotional Intelligence in Leadership

  • Self-awareness in leadership actions.

  • Managing emotions under pressure.

  • Empathy as a leadership advantage.

  • Shaping a supportive emotional culture in teams.

• Building a Supportive Organizational Culture

  • Establishing shared values and ethical practices.

  • Encouraging openness and mutual respect.

  • Policy clarity to manage expectations.

  • Inclusive decision-making to reduce conflict.

• Strengthening Employee Motivation and Commitment

  • Understanding workplace behavioral drivers.

  • Non-financial motivation techniques.

  • Recognition and its role in reducing disengagement.

  • Aligning personal and organizational goals.

• Leadership Decision-Making in Tense Environments

  • Analytical thinking during stressful moments.

  • Prioritizing decisions with team impact in mind.

  • Eliminating personal bias in leadership judgment.

  • Maintaining objectivity under operational strain.

• Managing Organizational Change and Employee Resistance

  • Recognizing resistance patterns during change.

  • Implementing change with clarity and inclusion.

  • Team involvement in transitional phases.

  • Tracking impact and making necessary adjustments.