Course in Influence and Trust-Building Skills Among Colleagues and Stakeholders

In multi-party and diverse workplace environments, individual success is no longer sufficient. Positive influence and building bridges of trust with colleagues and stakeholders have become essential pillars of professional excellence.
The course "Influence and Trust-Building Skills Among Colleagues and Stakeholders", offered by Geneva Institute of Business Administration, provides a valuable opportunity to refine conscious interaction skills and build strong relationships based on mutual respect and transparency.
This course aims to empower participants to interact with confidence and influence others with a clear vision and impactful communication style, enhancing team cohesion and strengthening collaboration with external partners.

Target Audience

• Executive managers and leadership team members.

• Public relations and corporate communication officers.

• Professionals working with multicultural or cross-functional teams.

• Employees aiming to enhance their professional influence within the workplace.

 Objectives

• Develop the ability to create a positive influence in the workplace.

• Acquire tools to build effective trust with colleagues and stakeholders.

• Improve impactful communication skills across professional levels.

• Enhance professional and personal presence by understanding human dynamics.

Course Outline

Understanding the Foundations of Personal Influence

• Factors shaping professional image in the workplace.

• The importance of clarity when expressing ideas and positions.

• The link between self-confidence and persuasive ability.

• Reading situations and choosing the right moment to influence.

Building Trust from the Inside Out

• Integrity as a cornerstone of credibility.

• Consistency in behavior and decisions to build trust.

• The importance of alignment between words and actions.

• Demonstrating respect for differing viewpoints without hesitation.

The Art of Listening and Its Impact on Relationships

• Active listening as a tool for understanding needs.

• Removing psychological barriers during conversations.

• Reflecting understanding through verbal and non-verbal cues.

• Using listening to strengthen trust bonds.

Using Language for Influence and Persuasion

• Choosing words that capture attention and drive engagement.

• Speaking in a way that suits the context and the listener.

• Managing tone of voice and body language.

• Delivering complex messages in a simple and effective manner.

 Enhancing Trust Within the Team

• Practicing transparency in daily interactions with colleagues.

• Embracing differences without weakening relationships.

• Supporting the team during critical and difficult times.

• Promoting a culture of openness and constructive feedback.

 Building Credibility with Stakeholders

• Fulfilling promises and meeting deadlines.

• Communicating challenges clearly without excessive justifications.

• Offering realistic and feasible solutions.

• Maintaining confidentiality and protecting sensitive information.

 Influencing from a Non-Leadership Position

• Guiding others through role modeling and professionalism.

• Using relationships to navigate organizational barriers.

• Building internal alliances based on mutual trust.

• Presenting ideas in a way that aligns with shared interests.

 Dealing with Difficult Stakeholders Professionally

• Understanding the personal drivers of the other party.

• Controlling emotional responses under pressure.

• Proposing alternatives instead of direct confrontation.

• Using facts without escalating the situation.

 Establishing Long-Term Trust in Relationships

• Following up consistently without overdoing or neglecting.

• Strengthening relationships through joint initiatives.

• Creating space for continuous dialogue with stakeholders.

• Building a lasting and positive mental image in others' minds.

 Developing Your Influence Style

• Continuously assessing the effectiveness of your approach.

• Being flexible in adapting style to context and audience.

• Enhancing mindfulness and social awareness.

• Investing in relationships as gateways to future opportunities.