Course on Stakeholder Management and Project Communication Enhancement

In a world driven by fast-paced and diverse modes of communication, mastering effective communication skills and developing confidence in speech has become essential in both professional and personal contexts.
This course, titled "Fundamentals of Confident Communication and Strategies for Enhancing Verbal Information Comprehension", offered by  Geneva Institute of Business Administration, aims to equip participants with effective communication tools grounded in psychological and linguistic principles.
The focus lies on delivering messages clearly while understanding verbal cues more consciously and deeply.
The program explores key aspects of verbal communication, from tone control and vocal modulation to analytical listening and interpreting indirect messages. These skills empower individuals with stronger presence and enhance their influence in various scenarios.

Target Audience

• Administrative and executive staff seeking to strengthen their communication competencies.

• Public relations, customer service, marketing, and sales professionals.

• Trainers, coaches, and consultants across various industries.

• Anyone looking to improve their ability to deliver and comprehend information effectively in dynamic work environments.

Objectives

• Develop skills for clear and direct verbal expression without hesitation or ambiguity.

• Enhance self-confidence during verbal communication in meetings and formal settings.

• Master active listening tools and interpret implicit messages.

• Understand strategies that support clearer transmission and reception of verbal information.

• Employ voice control and body language to enhance persuasion and impact.

Course Outline

Principles of Effective Verbal Communication

• Differences between effective and traditional communication.

• Components of a successful verbal message.

• Importance of tone and rhythm in expression.

• Impact of language choice on audience understanding.

Building Confidence in Public Speaking

• Common sources of insecurity during speaking.

• Techniques for managing communication-related anxiety.

• Relationship between self-confidence and message clarity.

• Mental exercises for psychological readiness before key conversations.

Understanding the Listener and Tailoring the Message

• Analyzing the target audience’s characteristics.

• Adapting language to cultural and intellectual backgrounds.

• Avoiding ambiguity and misunderstandings in verbal messages.

• Using examples and context to enhance clarity.

Elements of Deep Listening and Active Engagement

• Difference between hearing and listening.

• How attentive listening improves communication quality.

• Indicators of active and positive listening.

• Barriers to listening and how to overcome them.

Using Voice as a Tool for Influence

• Controlling pitch and volume effectively.

• The role of purposeful pauses in delivering meaning.

• How tone can alter the meaning of words.

• Exercises to improve vocal performance in speech.

Body Language in Verbal Communication

• The complementary relationship between words and gestures.

• Reading physical cues during interactions.

• Using gestures intentionally to support speech.

• Avoiding contradictions between speech and body language.

Overcoming Common Communication Barriers

• Impact of stress and emotion on communication quality.

• Mental distractions and their effects on comprehension.

• Avoiding premature judgments and false assumptions.

• Organizing thoughts before and during conversations.

Strategies for Simplifying Complex Information

• Rephrasing concepts in accessible language.

• Using analogies and real-life examples.

• Presenting information in a logical progression.

• Verifying understanding during dialogue.

 Positive Interaction Skills in One-on-One Dialogues

• How to confidently initiate professional conversations.

• Using open-ended questions to deepen mutual understanding.

• Managing dialogue without dominating or withdrawing.

• Balancing speaking and listening effectively.

Communication in Multicultural Environments

• Understanding cultural differences in verbal expression.

• Avoiding misunderstandings due to background variation.

• Techniques for enhancing clarity in cross-cultural dialogue.

• Respecting linguistic and emotional diversity during interaction.