Course in Effective Communication and Understanding Tools in Interpersonal Interactions

The success of professional and social relationships largely depends on an individual's ability to express ideas and accurately receive messages from others. In interpersonal interactions, having good intentions or theoretical knowledge alone is not enough. Practical tools are essential to facilitate communication and foster genuine understanding.
The course "Effective Communication and Understanding Tools in Interpersonal Interactions", developed by Geneva Institute of Business Administration, focuses on the essential elements that enhance the quality of human interaction across diverse environments. It explores techniques that help individuals express their views effectively, understand the underlying messages, and avoid misunderstandings that hinder harmony and cooperation.

Target Audience

• Employees in departments requiring regular communication with the public or internal teams.

• Leaders and managers seeking to improve mutual understanding within their teams.

• Professionals in public relations, human resources, and training.

• Individuals aiming to enhance their ability to express, listen, and understand others more deeply.

Objectives

• Equip participants with effective tools for professional and personal communication.

• Improve clear and precise expression without creating confusion.

• Develop the ability for active listening and understanding implicit messages.

• Build relationships based on understanding, trust, and mutual respect.

Course Outline

Foundations of Effective Human Communication

• Core differences between communication and speaking.

• Importance of self-awareness in defining communication style.

• Signals of non-verbal messages and their impact on understanding.

• Factors that weaken or strengthen a message during delivery.

 Mechanisms for Clear Expression and Avoiding Ambiguity

• Using vocabulary appropriate to context and cultural level.

• Organizing thoughts before delivering messages.

• Controlling tone of voice and accompanying gestures.

• Eliminating vague or overly general statements.

Tools for Active Listening and Understanding Hidden Messages

• Full concentration while listening without interruption.

• Capturing meanings that are said "between the lines".

• Using body language to express attention.

• Managing emotions when receiving negative messages.

 Removing Psychological and Cultural Barriers in Dialogue

• Identifying different personal interaction styles.

• Breaking down stereotypes in communication.

• Managing expectations when dealing with others.

• Avoiding misleading assumptions and replacing them with clarity.

 Social Intelligence in Understanding Others

• Detecting signs of stress or discomfort from the other party.

• Distinguishing between what is said and what is meant.

• Understanding the social and cultural context of messages.

• Responding respectfully without emotional overreaction.

Building Trust Through Balanced Communication

• Honesty without offense, and clarity without harm.

• Respecting boundaries when expressing opinions.

• Maintaining a positive tone when providing feedback.

• Using feedback in a constructive way.

 Dealing with Difficult Personalities with Flexibility

• Understanding hidden motives behind tense or aggressive behavior.

• Using de-escalation instead of escalation in heated conversations.

• Keeping messages focused on behavior, not personality.

• Earning respect without entering unnecessary conflicts.

Adapting Techniques for Different Communication Styles

• Identifying the speaker’s style and adjusting accordingly.

• Using open-ended questions to expand understanding.

• Choosing the right time and place for key messages.

• Avoiding confusing or overly technical terms in conversations.

Enhancing Collaboration Through a Shared Language

• Using agreed-upon terms to align perspectives.

• Simplifying messages within cross-functional teams.

• Integrating shared values into professional communication.

• Supporting understanding with visual or written tools when needed.

Maintaining Positive Communication in High-Pressure Environments

• Using calmness as a tool in tense situations.

• Avoiding the leakage of negative emotions into communication.

• Separating emotions from content during exchanges.

• Developing mental flexibility when facing verbal challenges.