Course on Social Intelligence in Effective and Outstanding Management

In today’s leadership landscape, technical competence alone is no longer sufficient to ensure excellence. Social intelligence has become a vital competency for managers who aim to build cohesive teams, handle daily interactions with emotional agility, and foster a positive and productive work environment. Social intelligence empowers leaders to understand others, influence them constructively, and navigate relationships in the workplace with clarity and composure.
In response to this essential need, Geneva Institute of Business Administration presents the course “Social Intelligence in Effective and Outstanding Management”, designed to equip leaders with behavioral and emotional skills that foster impactful communication, strengthen collaboration, and enhance overall managerial presence.

Target Group

• Executives and senior managers seeking to enhance their interpersonal leadership capabilities.

• Team leaders and supervisors who wish to build more effective and engaging work relationships.

• Human resources professionals managing employee interaction and workplace culture.

• Project managers leading diverse teams in dynamic work settings.

• New leaders aiming to understand workplace behaviors and strengthen their influence.

• Professionals operating in environments that demand continuous communication and cooperation.

Objectives

• Introduce participants to the concept of social intelligence and its practical applications in leadership.

• Strengthen the ability to perceive and respond effectively to others’ emotions and behaviors.

• Develop skills for building strong, respectful, and professional relationships.

• Equip managers with tools to handle conflicts and challenging situations constructively.

• Enhance influence and negotiation skills through emotional awareness.

• Improve non-verbal communication and the ability to read social cues within teams.

• Promote an empathetic and emotionally aware leadership style.

• Transform social intelligence into a tangible leadership skill that supports workplace performance.

Course Outline

• Foundations and Components of Social Intelligence

  • Definition of social intelligence and its importance in leadership.

  • Differences between social, emotional, and interpersonal intelligence.

  • Core elements of social intelligence in organizational settings.

  • The impact of social intelligence on professional reputation.

• Self-Awareness and Understanding Others

  • Developing deep self-awareness and its effect on leadership style.

  • Recognizing others’ emotional expressions and underlying concerns.

  • Distinguishing between behavior and reaction in workplace settings.

  • Enhancing social attentiveness for better real-time interactions.

• Building Smart Communication Skills

  • Tools for effective communication in multicultural environments.

  • Active listening as a gateway to deeper understanding.

  • Using tone, facial expressions, and body language with purpose.

  • Avoiding misinterpretation by managing dialogues professionally.

• Managing Long-Term Workplace Relationships

  • Establishing trust and credibility in professional interactions.

  • Strengthening harmony between leaders and teams.

  • Sustaining relationships despite pressure and differences.

  • Creating emotional engagement and rapport with colleagues.

• Using Social Intelligence in Daily Leadership

  • Applying emotional insight to decision-making processes.

  • Influencing team behavior through empathy and respect.

  • Responding to tense moments with self-regulation.

  • Adapting to various personality types with emotional flexibility.

• Resolving Conflict Through Social Intelligence

  • Identifying root causes of conflict—emotional vs. objective.

  • Using de-escalation techniques and emotional control.

  • Guiding conversations toward mutual solutions.

  • Maintaining dignity and respect during tough discussions.

• Fostering a Socially Intelligent Work Culture

  • Promoting a culture of respect, trust, and collaboration.

  • Embedding shared values across departments and teams.

  • Managing human diversity with sensitivity and inclusion.

  • Addressing behavioral differences across roles and cultures.

• Social Intelligence in Transformational Leadership

  • Empowering others through inspiration and behavioral modeling.

  • Motivating employees to exceed conventional performance.

  • Delivering constructive feedback with emotional awareness.

  • Building loyalty and belonging through personal leadership presence.

• Social Influence in Modern Work Environments

  • Leading without authority through social credibility.

  • Building executive charisma through mindful interaction.

  • Strengthening external relationships and institutional partnerships.

  • Gaining support for strategic decisions through social alignment.

• Embedding Social Intelligence in Daily Leadership Practice

  • Integrating social intelligence into everyday management style.

  • Creating a personal development plan for interpersonal skills.

  • Balancing firmness and empathy in decision-making.

  • Sustaining leadership presence without confrontation or withdrawal.