Course on Advanced Skills in Administrative Communication

In today’s dynamic work environments, effective administrative communication plays a central role in ensuring clarity, cooperation, and efficiency across departments. Communication is not limited to the exchange of information—it encompasses influence, precision, relationship management, and the strategic alignment of internal workflows.
In recognition of these challenges, Geneva Institute of Business Administration offers the training program "Advanced Skills in Administrative Communication", designed to enhance participants' communication abilities with a structured, strategic, and professional approach. The course focuses on sharpening verbal, non-verbal, and written communication in line with the realities of modern administrative operations.

Target Group

• Executives and department heads seeking to strengthen communication with their teams.

• Human resources personnel and institutional development officers.

• Public relations officers and organizational communication managers.

• Administrative staff who interact across multiple organizational levels.

• Front office, coordination, and liaison staff involved in daily communication operations.

• All professionals aiming to refine their interaction skills and administrative messaging.

Objectives

• Deepen participants' understanding of communication as a strategic management tool.

• Equip them with advanced communication methods suited to various professional scenarios.

• Improve their ability to craft formal messages and written correspondences with clarity.

• Strengthen listening skills and the ability to interpret indirect cues.

• Identify and adapt to different communication styles within the organization.

• Promote interdepartmental collaboration through effective communication channels.

• Minimize misunderstandings and tension arising from poor professional communication.

• Utilize digital communication tools to enhance institutional efficiency.

Course Outline 

• Principles of Effective Administrative Communication

  • Differences between general and administrative communication.

  • Core elements of the communication process within organizations.

  • Common barriers to administrative communication and how to overcome them.

  • The role of communication in fostering a productive workplace.

• Communication Types Within Organizational Structures

  • Upward, downward, and horizontal communication flows.

  • Characteristics of each communication pattern.

  • When and why to use each type in professional settings.

  • Challenges in communication across different organizational levels.

• Active Listening and Message Interpretation

  • Importance of genuine listening in professional settings.

  • Differentiating between hearing and active listening.

  • Tools to enhance concentration during conversations.

  • Recognizing and responding to implicit messages.

• Written Communication and Professional Correspondence

  • Key principles for formal business writing.

  • Style elements: clarity, conciseness, and accuracy.

  • Structuring administrative letters and reports effectively.

  • Common writing mistakes and how to avoid them.

• Verbal Interaction in Meetings and Workplace Conversations

  • Expressing ideas clearly in front of teams or management.

  • Using tone and gestures to reinforce verbal messages.

  • Responding constructively to questions and objections.

  • Organizing thoughts for impactful professional dialogue.

• Non-Verbal Communication in Administrative Settings

  • How body language influences message delivery.

  • Facial expressions and eye contact in workplace communication.

  • Reading non-verbal cues from others accurately.

  • Adjusting posture and movement to match context.

• Communicating in Multicultural Work Environments

  • Cultural challenges in international professional communication.

  • Respecting communication styles across diverse backgrounds.

  • Applying tact and cultural flexibility in workplace dialogue.

  • Building rapport despite language or behavioral differences.

• Managing Communication Crises in the Workplace

  • Types of crises related to communication breakdowns.

  • Leadership’s role in de-escalating communication conflicts.

  • Immediate strategies to manage sensitive situations.

  • Rebuilding trust following internal communication failures.

• Leveraging Technology for Administrative Communication

  • Digital tools that streamline internal communication.

  • Advantages and pitfalls of email and messaging apps.

  • Best practices for conducting virtual meetings.

  • Balancing digital and face-to-face communication.

• Measuring the Effectiveness of Communication Systems

  • Key indicators for assessing communication success.

  • Feedback mechanisms as a tool for improvement.

  • Evaluating message clarity and team engagement.

  • Designing improvement plans based on communication audits.