Course in Flexible Management and Dealing with Different Stakeholders in the Administrative Process

In today’s rapidly evolving work environments, traditional management styles are no longer sufficient to handle the growing complexity of workplace dynamics. Organizations now demand leadership that is both adaptable and responsive to the diverse needs of internal teams and external partners.Flexible management has emerged as a critical approach to maintaining organizational harmony, enhancing communication, and achieving goals under variable conditions. Geneva Institute of Business Administration presents this course on “Flexible Management and Dealing with Different Stakeholders in the Administrative Process”, designed to equip participants with modern managerial approaches that foster adaptability, build trust, and promote effective communication with all parties involved in the administrative ecosystem.

Target Group

• Executive leaders and decision-makers in public and private sectors.

• Department heads and supervisors aiming to upgrade their leadership approach.

• HR professionals and organizational development specialists.

• Project managers and team leaders working with diverse stakeholders.

• Administrative staff in operational or frontline management positions.

• Anyone seeking to improve their ability to manage interpersonal and institutional relationships effectively.

Objectives

• Enhance participants’ ability to adopt flexible management techniques.

• Provide practical strategies for engaging with different personalities and entities.

• Train participants to manage stress, conflict, and diverse opinions with composure.

• Strengthen interpersonal skills to build respectful and productive relationships.

• Introduce effective negotiation and persuasion skills for administrative contexts.

• Empower participants to handle expectations and tensions rationally and tactfully.

• Develop emotional intelligence as a tool for leadership and influence.

• Encourage the creation of a supportive and adaptive work environment.

Course Outline

• Understanding Flexible Management and Its Practical Dimensions

  • Definition of flexible management and traits of an adaptable leader.

  • Differences between organizational rigidity and managerial flexibility.

  • The importance of flexibility in high-pressure and changing environments.

  • Foundations for administrative adaptability and agile decision-making.

• Workplace Personality Types and How to Deal with Them

  • Common workplace personality profiles and their characteristics.

  • Skills needed to interact with challenging individuals.

  • Adjusting managerial style to suit different behavioral patterns.

  • Maintaining neutrality while achieving performance goals.

• Effective Communication Between Administrative Parties

  • Principles of clear, professional administrative communication.

  • Choosing the right communication channel for each situation.

  • Active listening as a tool for understanding others' perspectives.

  • Overcoming psychological and linguistic communication barriers.

• Conflict Management with a Flexible Approach

  • Identifying common sources of workplace conflict.

  • Adapting conflict resolution strategies to different parties.

  • Behavioral techniques for de-escalating disputes.

  • Promoting a culture of understanding and constructive dialogue.

• Negotiating with Partners and Stakeholders

  • Key phases and principles of professional negotiation.

  • The link between flexibility and persuasive influence.

  • Preparing negotiation positions and defining alternatives.

  • Maintaining strong relationships despite differing interests.

• Flexible Leadership and Diverse Work Teams

  • The role of leaders in guiding multicultural and multi-skilled teams.

  • Creating a flexible environment that encourages creativity.

  • Delegating responsibilities based on individual capabilities.

  • Using positive reinforcement and constructive feedback.

• Emotional Intelligence in Day-to-Day Management

  • Components of emotional intelligence in an administrative context.

  • Managing emotions and reactions in sensitive situations.

  • Recognizing and responding to others' emotional cues.

  • Fostering cooperation through emotional awareness.

• Building Balanced Relationships with Influential Stakeholders

  • Identifying key internal and external influencers.

  • Establishing ground rules for professional stakeholder interaction.

  • Maintaining formality while respecting individual roles.

  • Developing supportive relationships that aid decision-making.

• Managing Internal and External Expectations

  • Understanding expectations from employees and leadership.

  • Managing performance pressure with professionalism.

  • Communicating limitations without undermining morale.

  • Aligning promises with deliverable results.

• Creating a Flexible and Motivating Work Environment

  • Elements of a successful flexible workplace culture.

  • Leadership practices that build trust and openness.

  • Methods for enhancing team morale and positivity.

  • Embracing innovation and adaptability as core values.