In today’s fast-changing organizational and technological landscape, institutions must continuously review and refine their work systems and methods to align with strategic objectives and ensure operational efficiency. The success of modern organizations depends on their ability to improve processes, simplify procedures, and adopt analytical and review-based approaches to performance.
In this context, Geneva Institute of Business Administration presents the training program "Work Systems, Methods, Process Review and Improvement Applications", designed to equip participants with practical knowledge and skills in designing, evaluating, and improving administrative systems and processes to promote sustainable efficiency and performance across all institutional levels.
Target Group
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Professionals responsible for planning and developing systems and procedures.
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Department managers and unit heads seeking to enhance institutional performance.
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Specialists in quality management and organizational development.
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Experts in business process reengineering (BPR) and work analysis.
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Teams assigned to streamline procedures and modernize work mechanisms.
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Staff in both public and private sectors aiming to improve operational effectiveness.
Objectives
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Provide participants with a comprehensive understanding of work systems and methods.
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Develop their ability to analyze and review organizational processes.
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Equip them with structured methodologies for improving and simplifying workflows.
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Enable them to link systems and procedures to institutional strategic goals.
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Enhance their skills in designing clear and flexible work models.
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Introduce performance measurement tools using precise operational indicators.
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Improve their capacity to eliminate redundancy and overlap in procedures.
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Support the development of a workflow culture based on efficiency and process clarity.
Course Outline
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Fundamentals of Work Systems and Methods
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Definition and key components of a work system.
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Relationship between systems, procedures, and organizational structures.
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Importance of documenting methods to support administrative stability.
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Role of systems in aligning with institutional strategies.
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Classification and Analysis of Organizational Procedures
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Types and formats of organizational procedures.
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Steps to analyze a workflow from start to finish.
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Identifying weaknesses and bottlenecks in procedures.
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Analytical tools such as process flowcharts.
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Process Review and Redesign
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Criteria for selecting processes that require review.
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Distinction between review, improvement, and redesign.
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Stages of structured process redesign.
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Reducing waste and achieving streamlined operations.
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Standardizing and Simplifying Procedures
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The importance of standardization in reducing duplication.
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Methods of simplification without compromising quality.
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Using unified forms to speed up processing.
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Eliminating unnecessary steps in functional workflows.
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Designing Workflow Models
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Concept of manual and digital workflows.
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Designing models using standard symbols and elements.
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Ensuring model integration with job sequences.
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Mechanisms for approving and periodically updating workflows.
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Measuring Process Efficiency and Effectiveness
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Key performance indicators for operational processes.
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Evaluating speed, accuracy, and cost of procedures.
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Comparing actual performance to planned targets.
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Analyzing measurement outcomes to identify improvements.
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Continuous Improvement of Systems and Methods
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Concept of continuous improvement and the PDCA model.
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Applying Kaizen principles in administrative environments.
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Building internal improvement teams.
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Documenting success stories and sharing best practices.
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Digital Transformation of Work Methods
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Link between digital transformation and process enhancement.
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Using digital systems to support decision-making.
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Automating repetitive tasks to save human effort.
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Monitoring workflows via integrated ERP systems.
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Monitoring the Application of Systems and Procedures
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The role of oversight in ensuring compliance with procedures.
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Developing a comprehensive and standardized procedure manual.
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Evaluating compliance through internal audits.
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Creating corrective plans for audit observations.
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Embedding a Culture of Process Improvement
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Promoting analytical thinking across the organization.
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Encouraging teams to propose improvement ideas.
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Establishing internal channels to collect suggestions.
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Linking individual performance to sustainable process improvement.
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