Course in Advanced Workplace Communication between Influential Individuals and Employees

In today's dynamic and ever-evolving work environment, effective communication is a cornerstone of success. The relationship between leaders and employees no longer depends on authority alone, but on the ability to convey messages with clarity, empathy, and influence. Communication is not merely about exchanging words; it encompasses understanding psychological cues, responding to subtle signals, and shaping interactions that build trust and drive collaboration.
In response to this need, Geneva Institute of Business Administration presents the course "Advanced Workplace Communication between Influential Individuals and Employees", designed to develop high-level interpersonal communication skills that strengthen workplace relationships and enhance organizational performance.

Target Group

• Executive leaders and managers responsible for directing teams across departments.

• HR professionals and institutional development specialists aiming to cultivate a strong communication culture.

• Administrative staff in coordination roles requiring continuous and influential interactions.

• Entrepreneurs and business owners working with diverse and multicultural teams.

• Supervisors managing field personnel or virtual teams.

• Professional advisors and workplace coaches seeking to support performance through constructive communication.

Objectives

• Develop the ability to use various communication styles tailored to individual personalities.

• Understand psychological and social dynamics that influence workplace interactions.

• Enhance active listening and both verbal and non-verbal communication to foster trust.

• Build effective communication strategies that promote clarity, reduce misunderstandings, and inspire action.

• Strengthen professional impact through purposeful and well-crafted messaging.

• Empower leaders to serve as effective communicators between strategy and execution.

• Improve workplace climate through communication that boosts engagement and motivation.

• Enable participants to manage sensitive situations using adaptive communication tools.

Course Outline

• Foundations of Influential Communication in the Workplace

  • Identifying the key elements of successful organizational communication.

  • Understanding the balance between message delivery and message reception.

  • Distinguishing between formal and informal communication.

  • Evaluating personal communication styles within teams.

• Emotional Intelligence and Internal Communication

  • The link between emotional intelligence and interpersonal understanding.

  • Interpreting non-verbal signals with accuracy.

  • Managing emotional responses during high-pressure situations.

  • Cultivating empathy as a tool for effective communication.

• Active Listening and Building Trust

  • Defining active listening and its workplace application.

  • Eliminating internal distractions to improve focus.

  • Establishing trust through attentive listening.

  • Applying constructive feedback to improve mutual understanding.

• Language as a Tool of Influence

  • Crafting professional messages with clarity and motivation.

  • Choosing words that match the audience and context.

  • Using tone and rhythm to convey meaning effectively.

  • Avoiding ambiguity and negative phrasing in communication.

• Leading Effective Meetings through Communication

  • Preparing mentally and linguistically for meetings.

  • Encouraging participation and managing time equitably.

  • Steering conversations toward constructive outcomes.

  • Closing meetings with clear and actionable messages.

• Cross-Cultural Communication in Diverse Workplaces

  • Recognizing how cultural background shapes communication.

  • Respecting behavioral differences in international settings.

  • Adapting messages to multicultural team dynamics.

  • Overcoming language and perception barriers with professionalism.

• Conflict Resolution through Strategic Communication

  • Assessing the situation before engaging in dialogue.

  • Identifying key influencers and participants in conflict.

  • Guiding discussions toward resolution and common ground.

  • Concluding disputes with respectful and empowering messages.

• Leadership Communication and Team Direction

  • The leader’s role as a communicator and motivator.

  • Expressing a shared vision with clarity and inspiration.

  • Using directive language to reinforce team goals.

  • Motivating teams through goal-oriented communication.

• Professional Written Communication

  • Principles of formal correspondence and business writing.

  • Writing effective and professional emails.

  • Structuring ideas in internal memos and reports.

  • Avoiding language errors and improving message accuracy.

• Fostering a Culture of Open Communication

  • Promoting transparency to reduce confusion and rumors.

  • Encouraging both vertical and horizontal communication flows.

  • Creating inclusive communication channels across departments.

  • Empowering employees to express opinions respectfully.