Course on Administrative Work Reengineering: Tools and Techniques for Professional Practitioners

In the face of ongoing challenges and the rapid transformation of modern work environments, the need to reengineer administrative processes has become more critical than ever. Traditional routines and outdated workflows are no longer sufficient to meet the growing demands for efficiency, speed, and innovation.
This specialized program Administrative Work Reengineering: Tools and Techniques for Professional Practitioners, presented by Geneve Institute of Business Management, equips professional practitioners with the essential tools and methodologies required to redesign, simplify, and improve administrative functions.
Participants will gain in-depth exposure to analytical thinking, process evaluation, and restructuring techniques that lead to a more agile and productive work environment — one that supports institutional objectives with higher efficiency and better adaptability.

Target Audience:

• Executive managers and decision-makers aiming to enhance the efficiency of their organizations’ administrative systems and achieve operational excellence.

• Heads of operational and support departments seeking to redesign workflows and streamline internal processes.

• Quality and institutional development officers interested in applying modern process improvement and redesign tools.

• Management consultants involved in evaluating organizational performance and analyzing work procedures.

• Employees in public and private institutions wishing to boost their capabilities in simplifying procedures and improving workplace efficiency.

Objectives:

• Provide participants with a comprehensive understanding of administrative work reengineering and its role in improving institutional performance and responsiveness to change.

• Enable participants to analyze existing processes, identify inefficiencies, and pinpoint sources of redundancy or procedural delays.

• Introduce modern tools and methodologies for designing simplified and streamlined administrative workflows.

• Enhance participants’ ability to manage institutional change linked to reengineering efforts in a structured and impactful way.

• Foster a culture of innovation and continuous improvement within administrative environments through practical, results-driven approaches.

Course Outline :

• Introduction to Administrative Process Reengineering

  • Overview of reengineering and its significance in modern organizations.

  • Distinguishing between continuous improvement and radical reengineering.

  • Key stages in redesigning administrative workflows.

  • Critical success factors for organizational restructuring projects.

• Analyzing Existing Administrative Processes

  • Techniques for data collection and documenting current workflows.

  • Identifying bottlenecks, redundancy, and performance gaps.

  • Evaluating the effectiveness of administrative activities using KPIs.

  • Applying visual tools to simplify and clarify process analysis.

• Designing New Administrative Workflows

  • Core principles for developing simplified and effective processes.

  • Modeling techniques to build future-state administrative operations.

  • Defining roles and responsibilities in redesigned workflows.

  • Aligning process design with organizational mission and goals.

• Quality Tools and Continuous Improvement Techniques

  • Using flowcharts to visualize and enhance process clarity.

  • Applying Kaizen methods to identify ongoing improvement opportunities.

  • Root cause analysis for identifying fundamental process issues.

  • Integrating total quality principles into workflow design.

• Digital Transformation and Administrative Simplification

  • The role of digital solutions in supporting process reengineering.

  • Automating workflows to save time, effort, and resources.

  • Leveraging document management and electronic approval systems.

  • Addressing digitization challenges and organizational resistance.

• Measuring the Effectiveness of Redesigned Processes

  • Selecting appropriate performance indicators for new workflows.

  • Assessing impact on service quality and turnaround time.

  • Generating reports and dashboards for ongoing process evaluation.

  • Making adjustments based on feedback and analytical results.

• Managing Institutional Change Linked to Reengineering

  • Addressing resistance to change within administrative teams.

  • Engaging staff in the transformation journey through communication and inclusion.

  • Creating an environment that supports sustainable change.

  • Implementing structured change in phases for greater effectiveness.

• Building a Culture of Continuous Improvement

  • Empowering employees to take initiative in improving work processes.

  • Promoting self-assessment and internal performance reviews.

  • Infusing innovation into daily administrative routines.

  • Incentivizing participation in institutional improvement initiatives.

• Aligning Reengineering with Strategic Objectives

  • Connecting redesigned workflows to broader organizational strategies.

  • Prioritizing value-driven processes and eliminating non-value tasks.

  • Preparing for future shifts to ensure sustainability and scalability.

  • Measuring the impact on stakeholder satisfaction and service delivery.

• Developing a Practical Action Plan for Reengineering

  • Drafting a roadmap for implementing learned techniques at work.

  • Establishing monitoring and evaluation systems for redesigned processes.

  • Setting priorities for high-impact, quick-win initiatives.

  • Strengthening organizational resilience and adaptability through reengineering.