Arabic
English
Overview
The Mastering Technical Support Fundamentals short master program is designed for individuals seeking advanced knowledge in technical support, combining foundational skills with expert-level strategies. This comprehensive program prepares participants to manage complex technical support issues, optimize troubleshooting processes, and improve customer experience. Whether advancing your career or transitioning into a new role, this program will provide the expertise needed to excel in the fast-paced technical support field.
Objectives
By the end of the program, participants will:
- Develop a deep understanding of technical support frameworks and advanced troubleshooting techniques.
- Master handling complex hardware, software, and network issues efficiently.
- Enhance communication and customer service skills tailored to high-level technical environments.
- Gain expertise in managing and optimizing ticketing systems, remote support tools, and service workflows.
- Become proficient in identifying security risks and safeguarding sensitive information during technical support operations.
Course Outline
The Mastering Technical Support Fundamentals short master program includes the following key modules:
- Advanced Technical Support Concepts: Dive into the structure and function of technical support teams at an advanced level.
- Comprehensive Troubleshooting Techniques: In-depth exploration of diagnosing and resolving complex technical issues.
- Expert Networking Solutions: Master network setup, security, and advanced troubleshooting.
- Operating Systems Expertise: Advanced troubleshooting for Windows, macOS, and Linux systems.
- Ticketing Systems & Automation: Optimize ticketing workflows and integrate automation tools.
- Customer Service Excellence: Cultivate leadership in customer interactions and manage high-pressure situations.
- Advanced Security Practices: Explore advanced cybersecurity methods to protect customer data during support activities.
Target Group
This short master program is ideal for:
- Experienced IT professionals aiming to elevate their technical support capabilities.
- Technical support managers seeking to refine their teams' efficiency and troubleshooting processes.
- Individuals transitioning into a senior technical support role.
- Small business owners handling advanced IT support requirements.
Program Cost
The cost of the short master program depends on the duration selected:
- 5-Day Program: €3700
- 10-Day Program: €6500
Participants may choose the length of the program that fits their learning goals.
This short master's program is available on multiple dates throughout the year upon request, ensuring flexibility for professionals and businesses. Please contact us for date availability that best suits your schedule.
Organizers
The Mastering Technical Support Fundamentals short master program is offered by the Geneva Institute of Business Management in partnership with its renowned European affiliates. These collaborations ensure top-tier instruction and practical, real-world learning experiences.
