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Overview
The Google IT Support Short Master Program is an advanced program designed to provide in-depth knowledge and practical skills for professionals looking to excel in IT support and related roles. This intensive program covers troubleshooting, system administration, networking, cybersecurity, and advanced support techniques. With a strong focus on real-world applications, participants will gain the expertise needed to manage IT infrastructures and support systems at an advanced level. The program is ideal for those seeking to specialize or elevate their careers in the IT support industry.
Objectives
Upon completing this short master, participants will:
- Master advanced troubleshooting and technical problem-solving techniques.
- Develop expertise in system administration and management for various operating systems.
- Gain comprehensive networking knowledge, including design, implementation, and troubleshooting.
- Understand and apply advanced cybersecurity protocols to protect organizational IT assets.
- Build the ability to automate IT support processes and utilize cloud technologies.
- Prepare for IT support, system administration, and network management leadership roles.
Outline
The Google IT Support Master Program is organized into five key modules, each focusing on advanced topics in IT support:
- Module 1: Advanced IT Support Strategies
- In-depth troubleshooting methodologies
- Complex problem-solving in hardware and software
- Advanced customer service strategies in tech support
- Module 2: System Administration Mastery
- Managing enterprise-level operating systems (Windows, macOS, Linux)
- Automating administrative tasks
- User, file, and server management at scale
- Module 3: Advanced Networking and Infrastructure
- Designing and managing complex network infrastructures
- Network diagnostics and high-level troubleshooting
- Securing networks against advanced threats
- Module 4: Cybersecurity in IT Support
- Implementing enterprise-grade security protocols
- Advanced techniques in data protection and encryption
- Security management for cloud and on-premises infrastructures
- Module 5: Leadership and Innovation in IT Support
- Automating and optimizing IT support workflows
- Cloud computing and virtualization technologies
- Career paths and leadership roles in IT support
Target Group
This program is ideal for:
- IT professionals looking to specialize in advanced IT support and system administration.
- Experienced support technicians aiming to transition into leadership roles.
- IT managers seeking to strengthen their technical skills and network security knowledge.
- Organizations aiming to build high-level IT support and cybersecurity capabilities.
Program Cost
- 5-Day Intensive Training: €3700
- 10-Day Comprehensive Training: €6500
The Google IT Support Master Program is available on flexible dates throughout the year. Participants can request customized training schedules to suit their needs.
Organizers
This program is organized by the Geneva Institute of Business Management in collaboration with IT training partners across Europe. Participants will benefit from the most current knowledge and techniques, delivered by industry-leading experts.
