Short Master in Leadership for Customer-Centric Organizations: Elevate Your Leadership Skills

Program Overview
In today's competitive business landscape, putting customers at the heart of your strategy is no longer optional—it's essential, hence. At Geneva Institute of Business Management, our Short Master in Leadership for Customer-Centric Organizations is designed to equip leaders with the skills and insights to thrive in a customer-centric environment. This program helps learners understand Customer-Centricity and the role of leadership in customer-centric organizations.

Objectives
Participants will:

• Understand the core principles of customer-centric leadership.
• Develop strategies to embed customer focus within their organizations.
• Improve communication and relationship management skills.
• Implement measurement tools to assess customer satisfaction and service performance.
• Foster a culture of innovation to enhance customer experiences.

Program Outline
The program comprises the following modules:

1. Foundations of Customer-Centric Leadership
• Exploring the significance of customer-centricity in leadership.
• Key traits of successful customer-focused leaders.
2. Creating a Customer-Centric Culture
• Techniques for instilling a customer-first mindset in teams.
• Engaging employees in delivering superior customer service.
3. Effective Communication and Relationship Building
• Enhancing interpersonal skills for better customer interaction.
• Conflict resolution and customer relationship management strategies.
4. Innovating Customer Experience
• Approaches to enhance the customer journey.
• Leveraging technology for improved customer interactions.
5. Measuring Success and Continuous Improvement
• Tools and metrics for assessing customer satisfaction.
• Creating feedback loops for ongoing service enhancements.

Target Group
This program is ideal for:

• Business leaders and managers
• Customer service professionals
• HR specialists
• Anyone committed to enhancing their organization’s customer focus

Program Cost

• €3700 for 5 training days

• €6500 for 10 training days

This program is available on various dates upon request, ensuring flexibility for participants.

Organizers

The Geneva Institute of Business Management organizes  Leadership for Customer-Centric Organizations  short master with its partners across Europe.