Professional English for the Tourism Industry

Course Overview
The Geneva Institute of Business Management offers the "Professional English for the Tourism Industry" program to equip professionals and aspiring individuals with the essential language skills required in the tourism and hospitality sectors. Participants will study the principles of the tourism profession, review key vocabulary and grammar, develop their listening skills, and build their confidence in communicating in English. Course materials and assignments include video lectures and vocabulary and grammar resource lists. The goal of the program is to increase the capacity of participants to use English effectively in their professional contexts

Course Objectives
By the end of the course, participants will:

• Master English Tourism and hospitality vocabulary.
• Improve communication skills for various professional interactions.
• Learn to respond effectively to customer inquiries, complaints, and feedback.
• Understand cultural nuances and adapt communication styles to suit global clientele.
• Develop presentation and negotiation skills in English.
• Appropriately communicate in English to protect tourists and handle emergencies
• Comprehend main ideas and details when listening and reading in English to tourism topics

Course Outline
The course is divided into several key modules, each focusing on different aspects of tourism English. Modules include:

• Module 1: Introduction to Tourism English and Industry-Specific Vocabulary
• Module 2: Effective Communication with Clients and Colleagues
• Module 3: Handling Customer Inquiries, Complaints, and Feedback
• Module 4: Cultural Sensitivity and Communication Across Borders
• Module 5: Developing Presentation and Negotiation Skills
• Module 6: Role-Playing Real-World Tourism Scenarios
• Module 7: Writing Skills for Tourism: Emails, Proposals, and Reports
• Module 8: Advanced Customer Service Strategies in English

Target Group
This course is tailored for:

• Professionals working in the tourism and hospitality sectors, such as tour guides, hotel staff, travel agents, and event coordinators.
• Individuals seeking to improve their English skills for better career prospects in the tourism industry.
• University students and fresh graduates aiming to work in international tourism companies.
• Business owners in the tourism industry who wish to enhance their ability to interact with global customers.

Program Cost
The "Professional English for the Tourism Industry" program is available in two formats:

• 5-day training: €3700
• 10-day training: €6500
  
  This program is available on different dates to accommodate your schedule. Please contact us for more information on upcoming sessions or to arrange a course on a specific date.

Organizing Body
The Geneva Institute of Business Management organizes this course in collaboration with its esteemed partners across Europe.