Course in ITIL Foundation Certification in IT Service Management

Course Overview

 ITIL stands for the IT Infrastructure Library, an internationally accepted IT service delivery framework. The ITIL recommends best practices for IT service management (ITSM) to support the standardization of various processes and stages in the IT lifecycle.  This recently tailored Course in ITIL Foundation Certification in IT Service Management covers the ITIL framework, best practices, and the service lifecycle, making it ideal for those seeking to enhance their understanding of IT service management.

Course Objectives

• how modern IT and digital service organizations operate
• how value streams increase speed and efficiency
• how cultural or behavioural principles guide work that benefits the wider organization
• how to use commonly-used service management terms and concepts

Course Outline

This program covers all fundamental aspects of ITIL, including:

• Module 1: Introduction to ITIL Framework
  Understand the ITIL service lifecycle and how it benefits IT service management.
• Module 2: ITIL Service Strategy
  Learn how to design IT services that align with the business's strategic goals.
• Module 3: ITIL Service Design
  Explore how to create and manage efficient IT services, ensuring service quality and continuity.
• Module 4: ITIL Service Transition
  Study how to manage change and transition new or changed services into operations.
• Module 5: ITIL Service Operation
  Learn the best practices for daily IT operations management, including incident and problem management.
• Module 6: ITIL Continual Service Improvement
  Understand how to improve IT services continuously and deliver ongoing business value.

Target Group

This course is ideal for:

• IT professionals seeking to enhance their service management knowledge.
• Managers and team leaders responsible for overseeing IT operations.
• Business professionals looking to improve their IT department’s effectiveness.
• Individuals preparing for the ITIL Foundation Certification exam.

Program Cost

• 5-day training: €3700
• 10-day training: €6500

The ITIL Foundation Certification in IT Service Management program is available on different dates upon request. You can reach out to the Geneva Institute of Business Management for tailored scheduling options.

Organizers

The Geneva Institute of Business Management organizes this course with its partners across Europe.