Certified Outsourcing Professional (COP) Program

Course Overview
The Certified Outsourcing Professional (COP) program provides participants with an intensive learning experience on a state-of-the-art, end-to-end process for outsourcing success. Participants completing this outsourcing training course will be on a path toward their COP professional outsourcing certification. And, whether you purse certification or not, all attendees will be able to improve outsourcing outcomes at their organizations immediately.  With a strong focus on practical applications, the COP program offers a blend of theory and case studies from various industries to ensure real-world applicability.

Course Objectives
By the end of the Certified Outsourcing Professional (COP) program, participants will:

• Define and Communicate Outsourcing as a Management Practice
• Develop and Manage an Organization’s End-to-End Process for Outsourcing
• Integrate Outsourcing Into an Organization’s Business Strategy and Operations
• Create, Lead and Sustain High-Performance Outsourcing Project Teams
• Develop and Communicate Outsourcing Business Requirements
• Select Outsourcing Vendors
• Develop the Outsourcing Financial Case and Pricing
• Contract and Negotiate for Outsourcing
• Manage the Transition to an Outsourced Environment

Course Outline
This course covers the following modules in-depth:

1. Introduction to Outsourcing: Overview of outsourcing principles, history, and market trends.
2. Outsourcing Strategies and Models: Detailed exploration of various outsourcing models and their applications.
3. Contract Management and Negotiation: Key aspects of drafting, negotiating, and managing outsourcing contracts.
4. Risk Identification and Mitigation: Techniques for identifying risks in outsourcing agreements and implementing mitigation strategies.
5. Vendor Relationship Management: Best practices for managing relationships with outsourcing partners and ensuring service quality.
6. Performance Monitoring and Metrics: Understanding key performance indicators (KPIs) and how to measure outsourcing success.
7. Case Studies and Best Practices: Real-world examples of successful outsourcing strategies across industries.

Target Group
This course is designed  for

• In-house sourcing professionals
• purchasers of outsourcing services, those embarking upon an outsourcing relationship
• outsourcing services providers and vendors, outsourcing company leaders.
• outsourcing consultants and advisors.
• COP and aCOP certifications are globally-recognized designations for professionals operating in the outsourcing industry.

Program Cost

• 5 Training Days: €3,700
• 10 Training Days: €6,500
  

The Certified Outsourcing Professional (COP) program is available on different dates upon request. Please contact us to customize the training schedule that suits your team's needs.

Organizers

The Geneva Institute of Business Management organizes this course with its partners across Europe.