Certified Specialist in Hospitality Talent Management (CSHTM)

Course Overview
The Certified Specialist in Hospitality Talent Management (CSHTM) program  is essential to empower professionals in the hospitality industry with strategic talent management skills. Focusing on workforce optimization, employee retention, and effective leadership, this program provides participants with a comprehensive understanding of managing and developing talent within hospitality. Delivered by the Geneva Institute of Business Management and its European partners, this program is structured to cater to the evolving needs of the hospitality sector, addressing the latest trends and practices.

Course Objectives
Upon completion, participants will be able to:

1. Master effective recruitment and retention strategies tailored for the hospitality industry.
2. Implement structured training programs to foster skill development and career growth.
3. Apply workforce management strategies to optimize team productivity and service quality.
4. Develop leadership skills that contribute to employee engagement and satisfaction.
5. Create talent pipelines to ensure the organization remains agile and prepared for growth.

Course Outline
The CSHTM program is organized into key modules to provide comprehensive coverage of essential talent management areas:

• Module 1: Talent Acquisition for Hospitality
  Explore the fundamentals of sourcing, screening, and selecting candidates suitable for various hospitality roles.
• Module 2: Training and Development in Hospitality
  Learn methods for designing, implementing, and evaluating training programs that align with organizational goals.
• Module 3: Employee Engagement and Retention Strategies
  Examine tools and techniques to foster a positive work environment and increase employee satisfaction.
• Module 4: Leadership and Team Management
  Understand effective leadership styles, coaching techniques, and team-building strategies unique to hospitality.
• Module 5: Workforce Planning and Analytics
  Utilize data-driven approaches to forecast staffing needs, assess workforce performance, and optimize talent management.
• Module 6: Strategic Succession Planning
  Develop skills for planning future leadership roles to ensure organizational stability and growth.

Target Group

• HR Professionals
• Aspiring HR Leaders
• Business Managers
• Recent Graduates

Program Cost

• 5-day program: €3700
• 10-day program: €6500

This course is available on various dates throughout the year. Upon request, the program can be tailored to fit your preferred schedule and location.

Organizers

The Geneva Institute of Business Management organizes this course with its European partners.