Course in Total Quality Management in Human Resources

In today’s dynamic and ever-evolving business landscape, organizations must continually enhance their performance to remain competitive. One essential approach to achieving this goal is through Total Quality Management in Human Resources, a program offered by Geneva Institute of Business Management. This training program equips HR professionals with in-depth understanding and advanced methodologies to apply quality principles across all HR functions. From recruitment and selection to performance evaluation and talent development, participants will learn how to align HR practices with organizational excellence using comprehensive quality systems. The course integrates strategic planning with operational improvements to promote a performance-driven and people-focused culture.

Target Group

• HR managers and officers aiming to enhance the quality of internal HR operations.

• Professionals in organizational development and corporate quality departments.

• Individuals involved in designing HR systems and frameworks.

• Specialists looking to connect quality initiatives with workforce management.

• Supervisors and team leaders committed to driving institutional excellence.

• Consultants focused on HR restructuring and process improvement.

Objectives

• Understand and apply the core principles of Total Quality Management in HR processes.

• Design and implement HR strategies aligned with quality and continuous improvement standards.

• Identify tools for analyzing performance and driving workforce efficiency.

• Foster a culture of quality in all aspects of human capital management.

• Promote collaboration between departments through integrated quality practices.

• Support institutions in achieving performance-based environments driven by measurable results.

Course Outline

• Core Concepts of TQM in Human Resources

  • Defining total quality and its value in modern HR management.

  • Linking quality to enhanced job performance and engagement.

  • Phases of developing HR quality systems.

  • Standards for applying quality in progressive organizations.

• Strategic Impact of Quality on HR Planning

  • Aligning quality practices with corporate vision and goals.

  • Incorporating quality into workforce planning and structure.

  • Utilizing quality tools to elevate job performance.

  • Developing policies rooted in quality benchmarks.

• Quality-Driven Recruitment and Selection

  • Identifying skill gaps through quality assessment methods.

  • Building robust and fair selection frameworks.

  • Measuring candidate suitability using quality indicators.

  • Post-hiring evaluation and quality follow-up systems.

• Training and Development under Quality Standards

  • Linking training goals to strategic HR quality objectives.

  • Assessing the impact of training on workforce capabilities.

  • Ensuring relevance and effectiveness of training content.

  • Long-term planning for sustainable talent growth.

• Enhancing Performance Appraisal Systems

  • Creating appraisal tools based on quality metrics.

  • Using KPIs to measure employee and departmental output.

  • Ensuring transparency and objectivity in assessments.

  • Leveraging evaluations for targeted performance improvement.

• Building an Organizational Quality Culture

  • Promoting awareness of quality among employees.

  • The role of leadership in embedding quality values.

  • Encouraging ownership of quality initiatives.

  • Merging company values with quality-driven behavior.

• Payroll and Benefits through a Quality Lens

  • Connecting performance outcomes with rewards structure.

  • Enhancing transparency in compensation systems.

  • Aligning salary frameworks with industry standards.

  • Financial efficiency analysis of payroll strategies.

• Process Optimization in HR Operations

  • Mapping and auditing HR workflows.

  • Simplifying procedures to improve speed and clarity.

  • Reducing redundancy and resource waste.

  • Documenting and refining HR process flows.

• Global Quality Standards in HR

  • Exploring ISO standards related to HR functions.

  • Integrating HR management systems with quality systems.

  • Updating policies in line with international benchmarks.

  • Conducting regular reviews and compliance audits.

• Final Evaluation and Quality Impact Assessment

  • Designing internal systems to monitor quality in HR.

  • Producing data-driven reports for performance review.

  • Evaluating the effectiveness of quality implementation.

  • Developing strategic improvement plans for long-term HR success.