Course in Administrative Skills for Professional Office Managers

In today’s fast-paced and ever-changing work environment, administrative skills have become indispensable for professionals striving for excellence and aiming to meet modern management challenges.
Administrative Skills for Professional Office Managers course, delivered by Geneva Institute of Business Administration, offers a comprehensive training program focused on building and enhancing the core skills needed by administrators across diverse workplace settings.
This course is carefully designed to provide participants with the knowledge and tools that improve individual performance and contribute to more effective teams and institutions.
Over five training days, the program focuses on key concepts such as planning, organization, communication, and time management, equipping participants with a solid foundation in professional administrative practices.

Target Audience

• Administrators and staff working in various administrative departments.

• Human resources and personnel affairs officers.

• Executive assistants and department coordinators.

• Anyone seeking to refine their administrative skills and enhance their professional performance.

 Objectives

• Enable participants to understand the core roles of professional administrators within institutions.

• Develop planning, organizing, and priority-setting skills effectively.

• Enhance participants’ ability to communicate professionally with colleagues and senior management.

• Improve time management efficiency and skills for handling daily work pressures.

Course Outline

Fundamentals of Professional Administrative Work

• Identifying key tasks and responsibilities in administrative roles.

• Differentiating between management and execution roles.

• The importance of systematic thinking in administrative work.

• Traits of a successful administrator in diverse work environments.

 Administrative Planning Skills

• Principles of effective planning and goal setting.

• Analyzing priorities and ordering tasks by importance.

• Daily and weekly planning tools for administrators.

• How good planning enhances institutional performance.

 Organizing Work and Streamlining Procedures

• Steps to professionally organize files and documents.

• Developing standard office forms and procedures.

• Organizing meetings and documenting minutes effectively.

• Creating systems that reduce redundancy and waste.

 Administrative Communication Skills

• Rules of effective written communication in administration.

• Speaking and presentation skills when representing a department.

• Using email professionally for official correspondence.

• Handling messages, complaints, and feedback with courtesy and professionalism.

Time Management and Priority Setting

• Practical strategies for managing daily time allocation.

• How to handle urgent and important tasks.

• Dealing with time wasters in the workplace.

• Tools that help administrators improve productivity.

Analytical Thinking and Decision-Making

• Logical steps for analyzing administrative problems.

• Collecting the necessary data for sound decision-making.

• Evaluating alternatives and choosing the best option.

• Avoiding common mistakes in daily decisions.

 Teamwork and Institutional Collaboration

• The role of administrators in supporting teams and promoting collaboration.

• Building professional relationships based on trust and respect.

• Handling professional conflicts with a team-oriented spirit.

• Supporting a positive work environment and fostering harmony.

 Emotional Intelligence in Administration

• Understanding self and others’ emotions in the workplace.

• Managing emotions and promoting positive behavior.

• How to listen actively and give constructive feedback.

• Using emotional intelligence to improve work climate and communication.

 Technical Skills Supporting Administration

• Using Microsoft Office for administrative organization.

• Managing schedules and tasks with digital tools.

• Efficient electronic storage and retrieval of information.

• Securing administrative data and correspondence digitally.

Professionalism and Institutional Conduct

• Complying with institutional rules and policies.

• Upholding integrity and discipline in work performance.

• Professional appearance and positive institutional representation.

• Developing a culture of loyalty and professional commitment within the organization.