Course in Advanced Communication Skills between Managers and Employees

Advanced communication between managers and employees is a vital pillar for building a healthy, productive, and cooperative work environment. The quality of professional interactions directly impacts performance levels, employee engagement, and the effectiveness of teams across the organization. Many leaders face challenges in conveying messages, understanding team dynamics, and motivating staff in ways that foster alignment with organizational goals.
In response to this essential need, Geneva Institute of Business Administration presents the program "Advanced Communication Skills between Managers and Employees", which aims to develop the tools and techniques that strengthen clarity, trust, and impactful dialogue across all levels of the workplace.

Target Group

• Executive leaders and department heads seeking to enhance internal communication with their teams.

• Supervisors and team leaders responsible for coordination and daily direction.

• HR professionals and staff development officers committed to improving workplace culture.

• Employees preparing for future leadership positions.

• Professionals in organizations with diverse and cross-functional teams.

• Anyone aiming to improve their ability to give feedback and provide clear guidance.

Objectives

• Strengthen communication skills between managers and employees across all levels.

• Enable managers to recognize communication styles and respond with flexibility.

• Enhance the ability to listen actively, decode implicit messages, and build mutual trust.

• Provide techniques for managing difficult conversations and sensitive workplace interactions.

• Improve the clarity and tone of instructions and professional feedback.

• Promote an open communication culture within the organization.

• Overcome emotional and cultural communication barriers in professional settings.

• Foster collaboration and shared accountability through purposeful communication.

Course Outline

• Foundations of Effective Workplace Communication

  • Key elements of successful communication in modern institutions.

  • Distinguishing between formal and informal communication.

  • The role of body language and tone in message delivery.

  • Balancing verbal and written communication in daily operations.

• Understanding Communication Styles within Teams

  • Identifying personality types and how they influence communication.

  • Adapting communication techniques based on the recipient’s profile.

  • Recognizing cultural diversity and communication nuances.

  • Avoiding misinterpretation and confusion in internal messages.

• Active Listening and Positive Interaction

  • Techniques for active listening in meetings and one-on-one settings.

  • Engaging with employees without forming premature judgments.

  • Using constructive questions to gain deeper understanding.

  • Signals of effective listening and their impact on trust-building.

• Delivering Instructions and Constructive Feedback

  • Structuring administrative instructions clearly and professionally.

  • Etiquette of providing feedback in a motivating manner.

  • Selecting the right time for delivering comments.

  • Encouraging growth without discouraging performance.

• Communication in Difficult or Sensitive Situations

  • Managing conversations during stress or conflict.

  • De-escalating disagreements using balanced language.

  • Addressing objections and internal resistance.

  • Maintaining professionalism in emotional conversations.

• Building Trust and Mutual Respect in Dialogue

  • The role of trust in institutional communication.

  • Managerial behaviors that promote mutual respect.

  • The link between transparency and long-term credibility.

  • Establishing a reputation for respectful leadership.

• Professional Written Communication in the Workplace

  • Drafting clear and concise internal messages.

  • Matching the tone of writing to the context.

  • Using email as an effective communication tool.

  • Structuring memos and reports for better clarity.

• Enhancing Communication during Meetings and Briefings

  • Preparing to lead effective and focused meetings.

  • Assigning roles and responding to team contributions.

  • Managing time and focus during group discussions.

  • Concluding meetings with actionable outcomes.

• The Manager as a Positive Communicator

  • Applying emotional intelligence in team interactions.

  • Fostering belonging through ongoing communication.

  • Encouraging initiative through motivational dialogue.

  • Aligning individual efforts with organizational purpose.

• Embedding a Culture of Communication in the Organization

  • Developing clear and inclusive internal communication policies.

  • Promoting two-way feedback channels.

  • The role of leadership in modeling effective communication.

  • Measuring and enhancing institutional communication maturity.