Course in Kaizen Strategy Application for Quality

In a fast-paced and highly competitive business environment, continuous improvement is not just a competitive advantage—it is a necessity. Among the most effective approaches in this regard stands the Kaizen Strategy, a Japanese philosophy that focuses on daily, incremental improvements involving all levels of the organization.
Kaizen emphasizes not only technical efficiency but also cultural transformation, employee engagement, and long-term sustainability.
In this context, Geneva Institute of Business Administration presents the course “Kaizen Strategy Application for Quality”, tailored to empower participants with the mindset and tools required to integrate Kaizen principles into quality management systems and operational processes for lasting impact.

Target Group

• Quality managers and professionals working in quality assurance departments.

• Supervisors and team leaders aiming to implement continuous improvement methods.

• Operations and production staff looking to improve daily processes.

• Organizational development officers and change management practitioners.

• Quality consultants and administrative system developers.

• Professionals interested in modern approaches to quality enhancement.

Objectives

• Introduce participants to the core principles and philosophy of Kaizen.

• Clarify the link between Kaizen and operational quality performance.

• Equip participants with techniques to apply Kaizen in real work environments.

• Teach practical methods for identifying continuous improvement opportunities.

• Foster a culture of progress at the individual and organizational level.

• Enable problem analysis with a focus on root causes, not symptoms.

• Support the move from temporary fixes to sustainable solutions.

• Strengthen strategic thinking focused on long-term quality enhancement.

Course Outline 

• Introduction to Kaizen and the Philosophy of Continuous Improvement

  • Origins and historical evolution of the Kaizen methodology.

  • The difference between continuous and radical improvement.

  • Foundational beliefs that guide Kaizen in organizations.

  • The role of people in making Kaizen sustainable.

• Connecting Kaizen with Total Quality Management (TQM)

  • The contribution of Kaizen to quality excellence.

  • Integrating continuous improvement into formal quality systems.

  • Synergy between Kaizen and global quality standards.

  • The effect of Kaizen on customer satisfaction and retention.

• Kaizen Tools and Practical Techniques

  • Using process flow diagrams to analyze performance.

  • Applying the 5S method to workplace organization.

  • Identifying and reducing different types of waste.

  • Basic tools for recognizing improvement areas.

• Process Analysis and Identifying Improvement Areas

  • Techniques for mapping and reviewing daily operations.

  • Key performance indicators to reveal process inefficiencies.

  • Pinpointing critical control points affecting quality.

  • Resource reallocation based on analytical insights.

• Embedding a Continuous Improvement Culture

  • Establishing a workplace that encourages innovation.

  • Empowering staff to contribute improvement ideas.

  • Leadership's role in reinforcing Kaizen thinking.

  • Creating cross-functional improvement collaboration.

• Problem Solving through the Kaizen Mindset

  • Structured steps for addressing operational problems.

  • Root cause analysis over symptom management.

  • The “Five Whys” technique for issue diagnosis.

  • Proposing realistic and measurable improvement actions.

• Measuring the Impact of Kaizen on Quality

  • Tools for evaluating performance after changes.

  • Pre- and post-implementation comparisons.

  • Organizational benefits of consistent small improvements.

  • Reporting improvement outcomes effectively.

• Ensuring Continuity and Sustaining Improvements

  • Planning for long-term improvement cycles.

  • Setting monitoring mechanisms for ongoing Kaizen.

  • Conducting reviews and adjusting improvement efforts.

  • Institutionalizing Kaizen in policies and procedures.

• Integrating Kaizen with Modern Management Systems

  • Kaizen’s role in Lean Manufacturing environments.

  • Alignment of Kaizen with ISO Quality Management Systems.

  • How Kaizen complements innovation frameworks.

  • Harmonizing continuous improvement with strategic goals.

• Organization-wide Kaizen Implementation Planning

  • Designing a practical roadmap for Kaizen adoption.

  • Setting priorities and phased execution plans.

  • Building internal improvement teams with clear roles.

  • Gaining top management support to drive results.