Course in Strategic Development of Quality and Achieving Institutional Excellence

In an era defined by rapid competition and constant transformation, relying solely on traditional quality standards is no longer sufficient to ensure institutional sustainability. Organizations are now required to adopt comprehensive quality development strategies that adapt to change, foster innovation, and guarantee outstanding institutional performance that reflects positively on outcomes and results.Geneva Business Management Institute presents this specialized training program, "Strategic Development of Quality and Achieving Institutional Excellence", designed to equip participants with in-depth knowledge and practical tools to design and implement integrated quality strategies. The program also aims to strengthen institutional excellence through effective strategic planning and long-term performance management, ensuring that organizations not only meet but exceed their operational and strategic ambitions.

Target Audience

• Senior executives and top management leaders responsible for setting strategic policies and driving institutional excellence.

• Quality and excellence managers seeking to enhance their ability to develop and implement comprehensive, sustainable improvement plans.

• Department heads and project managers aiming to use effective tools for performance measurement and achieving clear strategic indicators.

• Business development consultants and specialists eager to apply modern methodologies to improve both processes and results.

• Academics and researchers interested in developing integrated models of quality and excellence in contemporary work environments.

Program Objectives

• Provide participants with a comprehensive understanding of the latest global concepts and practices in strategic quality and institutional excellence.

• Enable participants to design integrated strategic plans that ensure sustainable continuous improvement and increased operational efficiency.

• Introduce participants to mechanisms for building measurable Key Performance Indicators (KPIs) that reflect the institution’s strategic objectives.

• Strengthen the ability to align quality plans with institutional directions and stakeholder expectations.

• Develop leadership skills in managing institutional change and embedding a culture of quality across all administrative levels.

Course Outline

• Concepts of Strategic Quality

  • Defining strategic quality and its importance in modern organizational environments.

  • Differences between traditional quality management and Total Quality Management (TQM).

  • The role of quality in enhancing organizational competitiveness.

  • Key factors influencing the success of quality strategies.

• Institutional Excellence and Global Frameworks

  • The concept of institutional excellence and its link to sustainable development.

  • Global models of institutional excellence (EFQM, Baldrige).

  • Elements and foundations of effective institutional excellence.

  • The leadership’s role in embedding excellence standards.

• Strategic Planning for Quality

  • Steps for preparing a strategic quality plan.

  • Analyzing the internal and external environment and its impact on quality planning.

  • Setting strategic goals and initiatives.

  • Resource management to support quality initiatives.

• Institutional Performance Management

  • The concept and significance of performance management in achieving objectives.

  • Designing Key Performance Indicators (KPIs).

  • Methods for monitoring performance and evaluating results.

  • Performance improvement based on measurement reports.

• Integrating Quality and Institutional Excellence

  • The relationship between quality principles and excellence standards.

  • Merging quality plans with excellence strategies.

  • Methods for aligning operational and strategic objectives.

  • Measuring the impact of integration on organizational outcomes.

• Leading Institutional Change

  • The concept and importance of change in dynamic work environments.

  • Stages of effective change management.

  • Leadership’s role in overcoming resistance to change.

  • Promoting a culture of continuous improvement.

• Process Management and Improvement

  • Identifying critical processes within the organization.

  • Applying tools for process analysis and improvement.

  • Reducing waste and enhancing operational efficiency.

  • Integrating improvements into organizational performance indicators.

• Risk Management in Quality

  • Understanding risks in the context of institutional quality.

  • Tools for assessing and analyzing risks.

  • Developing preventive plans to minimize risks.

  • Integrating risk management into strategic planning.

• Measuring the Return on Quality Strategies

  • Methods for assessing the financial and non-financial impact of quality initiatives.

  • Gap analysis between actual and targeted results.

  • Linking improvements to the organization’s added value.

  • Preparing comprehensive and reliable measurement reports.

• Sustaining Institutional Excellence

  • Strategies for maintaining excellence results over the long term.

  • The role of innovation in promoting sustainability.

  • Developing institutional frameworks that support quality.

  • Knowledge management as a tool for enhancing excellence.