Course in Training Strategy within the Framework of Total Quality Management and Performance Management System

In today’s competitive and fast-changing business environment, training is no longer a supportive function but a core strategic tool to ensure sustainable performance and achieve organizational excellence. Geneva Business Management Institute presents this specialized program titled "Training Strategy within the Framework of Total Quality Management and Performance Management System" to provide participants with in-depth knowledge on designing and implementing training programs that align with Total Quality Management (TQM) principles and actively support institutional performance objectives. This program focuses on empowering leaders and decision-makers to understand the strong connection between training and quality, while ensuring that training outputs are directly linked to measurable performance indicators, leading to tangible and sustainable results.

Target Audience

• Senior executives and department managers aiming to align training policies with TQM requirements and strategic objectives.

• Human resources professionals and organizational development specialists seeking to integrate training systems with corporate performance evaluation.

• Quality managers looking to strengthen the role of training as a tool for improving processes and operational efficiency.

• Professional consultants and trainers aiming to adopt training methodologies aligned with quality and performance systems.

• Team leaders and training program supervisors in both public and private sectors who aim to maximize training impact on productivity and work quality.

Program Objectives

• Provide participants with a comprehensive understanding of training strategies and their direct link to the TQM framework.

• Enable participants to design training plans that align with performance requirements and support long-term organizational objectives.

• Introduce methods for measuring the impact of training on process improvement, efficiency, and productivity.

• Develop participants’ ability to integrate training initiatives with the performance management system to ensure alignment between people development and business outcomes.

• Strengthen participants’ skills in analyzing training needs and linking them to quality and performance indicators in a systematic and effective way.

Course Outline

• Introduction to Training Strategy in the Context of TQM

  • Definition of training strategy and its importance in high-performance organizations.

  • The relationship between training and sustainable quality.

  • The leadership role in supporting quality-oriented training initiatives.

  • Common challenges in implementing training strategies within TQM frameworks.

• Core Concepts of Total Quality Management

  • Fundamental principles of TQM.

  • The role of quality in enhancing internal and external customer satisfaction.

  • The impact of quality on organizational performance and operational excellence.

  • Integration of quality and continuous improvement in the workplace.

• Training Needs Analysis in the TQM Framework

  • Methodologies for accurately identifying training needs.

  • Linking performance evaluation results to training requirements.

  • Prioritizing training initiatives according to organizational quality goals.

  • Using analytical data to guide training plans.

• Designing Quality-Compliant Training Programs

  • Standards to consider when developing training content.

  • Integrating performance indicators into training curricula.

  • Customizing programs to meet departmental and team needs.

  • Ensuring long-term impact of training on overall performance.

• Performance Management System: Concepts and Tools

  • Definition and objectives of a performance management system.

  • Components of an effective performance management framework.

  • Performance measurement indicators at individual and organizational levels.

  • The link between individual and organizational performance.

• Integrating Training with the Performance Management System

  • Methods for connecting training results with performance outcomes.

  • The role of training in improving key performance indicators (KPIs).

  • Building a corporate culture that supports continuous learning.

  • Monitoring and evaluating training impact on results.

• Evaluating Training Effectiveness in the Context of TQM

  • Methods to measure training impact on quality and productivity.

  • International models for evaluating training program effectiveness.

  • Gap analysis between expected and actual results.

  • Improving training programs based on evaluation findings.

• Developing Sustainable Performance Improvement Plans

  • Creating improvement plans based on assessment results.

  • Engaging teams in continuous improvement processes.

  • Strengthening organizational commitment to development plans.

  • Ensuring improvement plans align with strategic goals.

• Strategic Long-Term Training Planning

  • Developing extended training plans aligned with corporate vision.

  • Flexibility in adapting plans to meet changes and challenges.

  • The role of innovation in designing training strategies.

  • Ensuring continuous professional development for employees.

• Integration between TQM and Performance Management

  • Frameworks linking TQM and performance management systems.

  • Balancing operational efficiency with performance effectiveness.

  • Strategies to sustain quality and performance over the long term.

  • The leadership role in fostering integration between the two systems.