Certified Training Program in Workplace Violence Prevention

In today’s modern workplaces, where cultural diversity and increasing professional pressures are constant realities, the issue of workplace violence prevention has become a critical priority to ensure the physical and psychological safety of employees. A lack of sufficient awareness regarding the risks of violence in the workplace can lead to severe consequences for both individual performance and the overall organizational climate. Geneva Business School of Management proudly offers this certified training program entitled “Certified Training Program in Workplace Violence Prevention”, with the purpose of equipping participants with a profound understanding of the various forms and causes of workplace violence, while also enabling them to develop preventive systems and practical strategies. The program emphasizes the creation of a secure work environment rooted in mutual respect, professional trust, and sustainable safety practices.

Target Audience

• Managers and supervisors responsible for overseeing teams and committed to building a safer and more stable professional environment.

• Human resource professionals tasked with developing policies to protect employees and mitigate behavioral risks within organizations.

• Safety and security officers in public and private institutions seeking to implement specialized preventive programs against workplace violence.

• Employees in service-oriented, healthcare, or educational sectors who are often exposed to sensitive situations involving behavioral risks.

• Organizational leaders aiming to maintain a healthy and balanced work environment that supports productivity and minimizes conflicts.

Objectives

• Provide participants with a comprehensive understanding of the concept of workplace violence, its various forms, and its impact on individuals and organizations.

• Enhance participants’ ability to recognize early warning signs of workplace violence and address them effectively before escalation occurs.

• Enable participants to design preventive policies and procedures that foster a culture of safety, dignity, and respect within institutions.

• Strengthen participants’ skills in managing critical situations related to violence with wisdom, confidence, and professionalism.

• Build institutional awareness that promotes cooperation, discipline, and preventive practices to reduce the likelihood of hostile or aggressive behavior.

Course Outline

• Concept and Dimensions of Workplace Violence

  • Defining workplace violence and its relevance in organizational contexts.

  • Psychological and social dimensions of violence in the workplace.

  • Differentiating between occasional hostile behaviors and systematic violence.

  • Direct and indirect impacts of workplace violence on organizational climate.

• Types of Workplace Violence

  • Physical violence and its manifestations in the workplace.

  • Psychological violence such as bullying and exclusion.

  • Verbal aggression and its effects on professional relationships.

  • Indirect violence, including rumors and social isolation.

• Causes and Contributing Factors

  • Psychological and professional stress as a primary trigger of violence.

  • Conflicts between colleagues or between management and employees.

  • Lack of internal policies to deter negative behaviors.

  • External influences affecting employee behavior within the workplace.

• Impact of Workplace Violence on Organizations

  • Decline in productivity and reduced performance levels.

  • Increased absenteeism and higher turnover rates.

  • Economic costs resulting from internal disputes.

  • Reputational damage affecting talent acquisition and retention.

• Legislation and Preventive Policies

  • The importance of laws and organizational policies in addressing violence.

  • Examples of regulatory clauses that minimize aggressive behaviors.

  • The role of disciplinary measures in deterring violations.

  • Connection between local regulations and global standards.

• Building a Safe and Supportive Work Environment

  • Promoting a culture of mutual respect among employees.

  • Providing psychological support for affected employees.

  • Strengthening open communication channels with management.

  • The role of leadership in embedding safety values within organizations.

• Early Detection Mechanisms of Violence Risks

  • Monitoring unusual behaviors in workplace environments.

  • Collecting indicators linked to stress and tension.

  • The role of HR teams in identifying potential cases.

  • Utilizing assessment tools for periodic risk evaluation.

• Prevention through Awareness and Education

  • Designing awareness programs to promote positive behaviors.

  • Encouraging inclusion and collaboration among employees.

  • The role of continuous training in enhancing preventive awareness.

  • Institutional campaigns focusing on mental well-being and safety.

• Managing Critical Incidents of Workplace Violence

  • Handling emergency situations within organizations effectively.

  • Steps for wise and controlled intervention to contain incidents.

  • The importance of gradual approaches to resolving hostile behaviors.

  • Coordinating with external authorities when necessary.

• Developing Long-Term Preventive Strategies

  • Designing comprehensive organizational plans for violence prevention.

  • Integrating preventive programs into HR strategies.

  • Monitoring and evaluating the effectiveness of preventive policies regularly.

  • Embedding a culture of safety as a core part of organizational identity.