Course in Medical Secretarial Work

With the rapid growth of the healthcare sector and the increasing demand for qualified administrative staff, the role of the medical secretary has become an essential element in ensuring the smooth operation of hospitals, clinics, and medical centers. Medical secretaries act as the vital link between doctors, patients, and management, handling appointments, medical records, and internal and external communications with precision and professionalism. Medical Secretarial Work Course, offered by Geneva Institute of Business Administration, is designed to equip participants with both theoretical knowledge and practical skills required to perform their duties effectively. The program emphasizes the importance of professional standards, administrative competence, and ethical practices in medical environments.

Target Audience

• Individuals aspiring to work in medical secretarial positions in hospitals, health centers, and private clinics, seeking structured training to qualify for these roles.

• Newly hired employees in medical secretarial departments who require comprehensive preparation to perform their responsibilities efficiently and accurately.

• Current staff in administrative and medical offices who wish to develop their organizational and communication skills to meet professional demands.

• Graduates of health and administrative faculties who aim to secure employment opportunities in the medical secretarial field.

• Administrative personnel seeking to enhance their knowledge of medical documentation, correspondence management, and record-keeping in healthcare institutions.

Objectives

• Provide participants with a solid understanding of the scope and importance of medical secretarial work and its contribution to supporting healthcare services.

• Enable trainees to master record-keeping and medical file management according to recognized professional and ethical standards.

• Develop participants’ communication skills to ensure effective interaction with doctors, patients, and colleagues, thereby enhancing the quality of service.

• Train participants in managing medical appointments, scheduling, and administrative follow-up in an efficient and professional manner.

• Promote awareness of confidentiality, ethical conduct, and professional integrity as fundamental principles of medical secretarial work.

Course Outline

• Introduction to Medical Secretarial Work

  • Definition and scope of the medical secretary’s role in healthcare.

  • Key daily responsibilities of a medical secretary.

  • Interaction between medical secretaries and various departments.

  • Essential skills required for success in the profession.

• Fundamentals of Medical Office Management

  • Organizing medical offices and required facilities.

  • Importance of daily planning and task organization.

  • Managing administrative and medical correspondence.

  • Using modern office equipment effectively.

• Medical Records and File Management

  • Principles of classification and arrangement of medical files.

  • Techniques for indexing and storing records electronically and manually.

  • Accuracy and confidentiality requirements in handling records.

  • Common mistakes in managing patient files.

• Medical Appointments and Scheduling

  • Basic principles for organizing appointments with doctors and patients.

  • Using digital and paper-based scheduling tools.

  • Procedures for monitoring and confirming appointments.

  • Importance of punctuality in improving service quality.

• Effective Communication in Healthcare Settings

  • Communication techniques with patients and their families.

  • Active listening skills and understanding patient needs.

  • Coordination with medical staff to facilitate services.

  • Coping with workplace pressure and critical situations.

• Introduction to Basic Medical Terminology

  • Familiarity with common medical terms.

  • Importance of medical language in correspondence and reports.

  • Terminology related to different medical specialties.

  • Role of the secretary in interpreting and applying medical terms.

• Time Management and Prioritization

  • Methods of identifying priorities in daily tasks.

  • Planning strategies to achieve efficiency.

  • Tools and systems for effective time management.

  • Handling urgent tasks with professionalism.

• Medical Documentation and Reporting

  • Guidelines for preparing medical reports and documents.

  • Common errors in writing and formatting official records.

  • Importance of accurate documentation in patient safety.

  • Role of medical secretaries in preparing administrative reports.

• Professional Ethics and Confidentiality

  • Ethical principles in medical secretarial work.

  • Importance of safeguarding patient information and privacy.

  • Challenges faced by medical secretaries in confidentiality.

  • Best practices to maintain trust and professional integrity.

• Advanced Skills for Medical Secretaries

  • Using medical information systems effectively.

  • Managing email communication and formal correspondence.

  • Advanced organizational and coordination skills.

  • Continuous professional development in the medical secretarial field.