Course in Total Quality Management (TQM) in healthcare services

In today’s competitive healthcare environment, quality has become one of the most important benchmarks that reflect the efficiency and credibility of health institutions. With increasing challenges such as limited resources, operational pressures, and rising expectations from patients and communities, the concept of Total Quality Management (TQM) in healthcare services has emerged as a strategic approach to enhance performance, improve efficiency, and build public trust. This training program, offered by Geneva Institute of Business Administration, provides a comprehensive overview of TQM principles and their practical application in healthcare organizations, focusing on building a culture of continuous improvement and aligning services with international quality standards to achieve excellence in patient care.

Target Audience

• Senior managers and administrators in hospitals and healthcare facilities who are responsible for setting and implementing quality strategies and improving institutional performance.

• Quality officers and accreditation specialists who monitor compliance with national and international healthcare quality standards.

• Physicians, nurses, and healthcare professionals who wish to broaden their understanding of TQM concepts and apply them in daily practice.

• Staff working in planning, development, and risk management departments who aim to implement effective strategies that enhance patient safety and service efficiency.

• Supervisory staff in governmental and regulatory authorities overseeing the application of quality management systems in the healthcare sector.

Objectives

• Provide participants with a comprehensive understanding of the concept of Total Quality Management in healthcare services and its critical dimensions related to efficiency, safety, and patient satisfaction.

• Introduce participants to the fundamental principles and tools of TQM and their direct role in performance improvement and service enhancement.

• Enable participants to become familiar with international quality and accreditation frameworks and learn how to apply them effectively in healthcare institutions.

• Strengthen participants’ ability to design and implement quality improvement plans and programs that align with the objectives of healthcare organizations.

• Promote a culture of continuous improvement and institutional excellence that supports sustainability and advances healthcare outcomes.

Course Outline 

• Concept of Total Quality Management in Healthcare

  • Definition of TQM and its relevance in healthcare.

  • Differences between traditional quality control and TQM.

  • The role of quality in improving institutional efficiency.

  • Linking TQM with patient safety and satisfaction.

• Principles of Total Quality Management

  • Patient-centered care as the core of TQM.

  • Active involvement of employees in quality initiatives.

  • Data-driven decision-making processes.

  • Continuous improvement as a key value in healthcare.

• International Quality Frameworks in Healthcare

  • World Health Organization (WHO) standards.

  • Joint Commission International (JCI) accreditation.

  • National frameworks supporting healthcare quality.

  • The relationship between accreditation and TQM.

• Strategic Planning for Healthcare Quality

  • Developing a clear vision and mission for quality.

  • Setting strategic goals for healthcare quality management.

  • Using performance indicators to monitor progress.

  • Integrating quality into organizational development plans.

• Tools for Quality Improvement in Healthcare

  • Process mapping and workflow analysis.

  • Key Performance Indicators (KPIs) for healthcare.

  • Applying statistical tools to monitor quality.

  • Reference models for continuous improvement.

• Risk Management and Quality in Healthcare

  • Understanding the concept of healthcare risks.

  • Linking risk management with quality outcomes.

  • Strategies to minimize medical errors.

  • Integrating risk management into quality programs.

• The Role of Leadership in Supporting TQM

  • The responsibility of top management in promoting quality culture.

  • Leadership skills needed for motivating healthcare teams.

  • Encouraging staff commitment to quality standards.

  • Monitoring and evaluating progress at leadership level.

• Human Resources and Quality Management

  • Training and professional development to enhance quality.

  • Involving staff in quality initiatives.

  • Performance evaluation and reward systems.

  • Building multidisciplinary teams to achieve quality goals.

• Measuring Patient Satisfaction and Improving Patient Experience

  • Importance of patient satisfaction in quality management.

  • Tools for evaluating patient experience.

  • Linking patient satisfaction to service sustainability.

  • Using patient feedback to drive quality improvements.

• Building a Culture of Quality and Continuous Improvement

  • Understanding organizational culture in quality.

  • Strategies for spreading quality awareness in healthcare.

  • Enhancing teamwork and collaboration for quality.

  • Embedding continuous improvement into all organizational levels.