Course in Logistics Operations Management and Product or Service Quality Improvement

In today’s competitive business environment, logistics operations management has become one of the most vital strategic functions that determine an organization’s efficiency, responsiveness, and ability to compete in global markets. Managing the flow of materials, information, and services in a coordinated and efficient manner forms the foundation upon which product and service quality are built. Recognizing the growing importance of this field, Geneva Institute of Business Administration offers this specialized training program titled “Logistics Operations Management and Product or Service Quality Improvement.”
This program is designed to equip participants with an integrated understanding of modern logistics management principles, supply chain coordination, and quality enhancement techniques. It emphasizes the relationship between operational efficiency and service excellence, providing participants with the tools and frameworks to optimize processes, minimize waste, and achieve higher levels of customer satisfaction while supporting long-term organizational sustainability.

Target Audience

• Logistics and supply chain managers who are responsible for improving operational efficiency, reducing costs, and increasing customer satisfaction through effective logistics strategies.

• Quality and production managers who seek to integrate quality management principles with logistics operations to enhance product or service performance.

• Professionals working in procurement, warehousing, distribution, and transportation who aim to expand their understanding of logistics as a driver of service and product excellence.

• Consultants and industry specialists interested in strengthening their analytical and managerial skills in optimizing logistics performance and quality outcomes.

• Senior administrators and executives involved in setting organizational strategies who wish to link operational excellence with quality improvement and long-term business sustainability.

Objectives

• Provide participants with a solid understanding of logistics management concepts and their critical role in supporting organizational operations and production efficiency.

• Enhance participants’ ability to analyze supply chain performance, identify weaknesses, and develop strategies to improve productivity and minimize resource wastage.

• Introduce participants to advanced methods and practical tools for implementing quality management systems that improve both product and service outcomes.

• Enable participants to design integrated operational plans that connect logistics performance with overall quality objectives to achieve customer satisfaction.

• Develop participants’ analytical and strategic thinking skills to apply logistics management as a key enabler of institutional excellence and sustainable growth.

Course Outline 

• Concept and Role of Logistics Management in Modern Organizations

  • Definition and significance of logistics operations in the organizational workflow.

  • The relationship between logistics and the supply chain in today’s business environment.

  • Evolution of logistics management and its role in enhancing operational efficiency.

  • The impact of logistics on the final product or service quality.

• Key Elements and Components of the Logistics Process

  • Managing the flow of materials, information, and resources.

  • Coordination among procurement, warehousing, distribution, and production departments.

  • Factors influencing the design and structure of logistics systems.

  • The importance of integration between different logistics functions.

• Effective Logistics Planning

  • Steps for developing short- and long-term logistics plans.

  • Identification of available resources and operational capacities.

  • Demand forecasting and scheduling of supplies.

  • Key performance indicators (KPIs) in logistics planning and monitoring.

• Supply Chain Management and Process Optimization

  • Definition and strategic objectives of supply chain management.

  • Techniques for improving coordination between suppliers and customers.

  • Common challenges in managing complex supply chains.

  • The role of technology and digital tools in enhancing supply chain performance.

• Transportation and Distribution Management

  • The importance of transportation in the logistics value chain.

  • Criteria for selecting suitable modes of transport.

  • Organizing shipment and distribution operations for maximum efficiency.

  • Economic and environmental considerations in transportation management.

• Inventory and Smart Storage Management

  • Understanding the role of inventory management in production continuity.

  • Strategies for determining optimal inventory levels.

  • The use of modern technologies in warehouse and inventory control.

  • The impact of efficient storage on product and service quality.

• Quality Improvement Concepts in Logistics Operations

  • The relationship between logistics management and quality enhancement.

  • Applying continuous improvement principles within logistics processes.

  • Methods for monitoring and controlling quality in operational activities.

  • The role of teamwork in driving quality improvement initiatives.

• Total Quality Management (TQM) and Its Integration with Logistics

  • Core principles and objectives of total quality management.

  • The link between TQM and operational efficiency.

  • Implementing TQM practices in supply chains and service delivery.

  • The impact of total quality management on customer satisfaction and institutional performance.

• Strategic Analysis of Logistics Performance

  • Tools and techniques for logistics performance analysis (KPIs and metrics).

  • Assessing the effectiveness of the organization’s logistics system.

  • Using performance data to improve product or service quality.

  • Decision-making based on analytical and quantitative performance insights.

• Innovation and Sustainability in Logistics Operations

  • Concepts of innovation in modern logistics systems.

  • Applying sustainable practices in transportation and supply chain management.

  • The digital transformation of logistics and its impact on efficiency.

  • Strategies of leading organizations for achieving sustainable logistics excellence.