Business Communication and Negotiation Skills Training Course

Clear communication and effective negotiation have become essential abilities for professionals who want to build influence, strengthen relationships, and achieve stronger results in their work environment. The Business Communication and Negotiation Skills Training Course, offered by Geneve Institute of Business Management, provides a structured and practical approach to understanding how messages are conveyed, how agreements are formed, and how individuals can communicate with confidence and clarity in different business settings.
This program presents the foundations of communication, persuasive dialogue, and negotiation principles in a way that helps participants refine their interpersonal style, handle challenging conversations with more ease, and approach negotiations with a balanced and strategic mindset. By the end of the course, participants gain a deeper appreciation of how strong communication can elevate teamwork, reduce misunderstandings, and contribute to more productive professional outcomes.

Target Group

• Professionals seeking to strengthen their communication abilities to perform more effectively in their roles.

• Individuals involved in coordination, client relations, or team leadership where communication is central to daily tasks.

• Staff who regularly negotiate internally or externally and want to improve their approach and confidence.

• Employees preparing for managerial or supervisory responsibilities that require stronger interpersonal skills.

• Anyone aiming to refine how they present ideas, manage conversations, and build cooperative working relationships.

Objectives

• Build participants’ ability to communicate clearly, professionally, and confidently in various business situations.

• Strengthen understanding of negotiation principles and how to apply them to reach fair and productive outcomes.

• Improve participants’ listening habits, message structuring, and overall communication presence.

• Enable attendees to handle sensitive conversations and disagreements with composure and clarity.

• Equip participants with practical tools to enhance collaboration, mutual understanding, and long-term professional relationships.

Course Outline 

• Principles of Clear Communication:

  • Understanding how messages are formed and interpreted.

  • The role of clarity and structure in professional interactions.

  • Adapting communication to different workplace settings.

• Key Elements of Effective Expression:

  • Choosing the right tone and language for each situation.

  • Presenting ideas in a concise and straightforward manner.

  • Avoiding common communication barriers.

• Strengthening Interaction Skills:

  • Building rapport and encouraging open dialogue.

  • Recognizing personal communication styles and their impact.

  • Maintaining professionalism during challenging exchanges.

• Active Listening and Understanding:

  • Listening with purpose and recognizing underlying messages.

  • Asking purposeful questions to improve clarity.

  • Reducing misunderstandings through thoughtful responses.

• Core Concepts of Negotiation:

  • Understanding negotiation goals and mutual interests.

  • Recognizing the factors that shape negotiation outcomes.

  • Balancing firmness with cooperation.

• Negotiation Preparation:

  • Identifying key priorities and desired outcomes.

  • Understanding the interests of other parties.

  • Structuring a negotiation plan that supports balanced results.

• Communication within Negotiation:

  • Delivering proposals clearly and confidently.

  • Recognizing cues that influence negotiation flow.

  • Responding effectively to objections and concerns.

• Reaching Agreements:

  • Exploring possible solutions that satisfy both sides.

  • Managing offers, concessions, and alternatives.

  • Ensuring agreements are clearly defined and mutually understood.

• Handling Difficult Conversations:

  • Addressing sensitive topics with confidence and respect.

  • Stabilizing tense situations through composed communication.

  • Maintaining professionalism when disagreements arise.

• Sustaining Long-Term Professional Relationships:

  • Communicating in a way that builds trust and credibility.

  • Applying negotiation outcomes to strengthen future cooperation.

  • Fostering consistency and clarity in ongoing interactions.