Business Negotiation and Conflict Resolution Training Course

In today’s competitive and interconnected business landscape, the ability to negotiate effectively and resolve conflicts with clarity has become an essential skill for professionals at all levels. The Business Negotiation and Conflict Resolution Training Course, delivered by Geneve Institute of Business Management, offers a structured and practical pathway for participants to strengthen their communication influence, navigate complex workplace situations, and build agreements that serve both organizational and personal interests.
This program focuses on the principles behind productive negotiation, the dynamics of conflict, and the methods used by successful professionals to maintain cooperation while protecting organizational priorities. Through clear frameworks and insightful guidance, participants develop a confident approach to handling challenging conversations and managing diverse viewpoints in a professional, balanced manner.

Target Group

• Managers, supervisors, and team leaders responsible for handling workplace disagreements or negotiating outcomes.

• Employees involved in procurement, sales, partnerships, client relations, or cross-departmental coordination.

• Professionals seeking to improve their communication influence and strengthen decision-making abilities.

• Individuals preparing for roles that require negotiation, problem-solving, or conflict management.

• Administrative, operational, or HR staff looking to enhance their interpersonal effectiveness.

Objectives

• Strengthen participants’ ability to negotiate outcomes that balance organizational needs with mutual understanding.

• Equip attendees with clear methods for identifying sources of conflict and addressing them professionally.

• Build confidence in handling sensitive conversations, disagreements, and competing priorities.

• Enhance communication skills that support cooperation, clarity, and sustainable agreements.

• Provide a structured understanding of conflict triggers, negotiation styles, and constructive resolution techniques.

Course Outline

Essentials of Negotiation

• Principles of Effective Negotiation:

  • Understanding what drives successful negotiation outcomes.

  • Identifying interests versus positions in discussions.

  • Recognizing factors that influence negotiation behavior.

• Preparation and Mindset:

  • Structuring negotiation goals and intended outcomes.

  • Gathering relevant information before entering discussions.

  • Approaching negotiation with clarity and confidence.

Communication Skills for Negotiators

• Strategic Communication Techniques:

  • Using clear and concise language during negotiation.

  • Identifying verbal cues that impact decision-making.

  • Maintaining professionalism in challenging moments.

• Listening and Information Exchange:

  • Understanding the role of active listening in reaching agreements.

  • Asking purposeful questions that lead to clarity.

  • Recognizing hidden concerns through attentive listening.

Understanding Conflict Dynamics

• Sources and Types of Workplace Conflict:

  • Identifying common triggers of disagreements.

  • Differentiating between task-related and interpersonal conflict.

  • Assessing how conflict affects workflow and performance.

• Approaches to Conflict Resolution:

  • Recognizing personal conflict-handling styles.

  • Choosing an approach based on the situation, not preference.

  • Using structured steps to address conflict professionally.

Negotiation Strategies and Tactics

• Creating Value in Negotiation:

  • Strategies for expanding options and finding common ground.

  • Balancing firmness with flexibility when proposing solutions.

  • Recognizing win-win opportunities without compromising priorities.

• Handling Difficult Situations:

  • Responding to resistance or reluctance effectively.

  • Managing high-pressure or emotionally charged exchanges.

  • Adjusting tactics based on the other party’s behavior.

Building Agreements and Strengthening Professional Relationships

• Reaching and Formalizing Agreements:

  • Establishing clear terms that reflect shared understanding.

  • Ensuring commitments are realistic and workable.

  • Confirming agreement details to avoid future issues.

• Sustaining Cooperation After Negotiation:

  • Maintaining positive professional relationships post-agreement.

  • Encouraging open communication to prevent recurring conflict.

  • Supporting long-term collaboration built on trust and clarity.