Data Centre Management and ICT Operations Training Course

The Data Centre Management and ICT Operations course is a structured professional program designed to provide in-depth knowledge of managing modern data centres and overseeing critical ICT operational environments. Offered by Geneve Institute of Business Management, the course focuses on the organizational, technical, and operational aspects required to ensure data centre reliability, efficiency, and continuity. It addresses the growing dependence of organizations on secure and well-managed ICT operations, highlighting the importance of infrastructure oversight, service availability, and operational coordination. The program equips participants with a clear understanding of how data centres support business processes, digital services, and enterprise systems, while emphasizing structured management and long-term operational sustainability.

Target Group

• ICT professionals involved in the management or supervision of data centre and operational environments.

• IT operations managers responsible for ensuring availability, stability, and performance of ICT services.

• Systems and infrastructure administrators supporting servers, storage, and network operations.

• Technology managers overseeing ICT facilities and operational continuity.

• Professionals working in ICT support and service delivery roles within large organizations.

• Technical staff seeking to advance their understanding of data centre and ICT operations management.

Objectives

• To provide participants with a clear understanding of data centre management principles and practices.

• To strengthen knowledge of ICT operational structures supporting enterprise environments.

• To enhance awareness of infrastructure reliability and service availability requirements.

• To improve understanding of coordination between data centre facilities and ICT operations.

• To support effective oversight of operational performance and resource utilization.

• To reinforce professional standards in managing critical ICT operational environments.

Course Outline

Data Centre Fundamentals

• Role of data centres in supporting organizational ICT services, enterprise applications, and digital operations.

• Critical components of a data centre including servers, storage, and networking equipment and their operational importance.

• Connection between effective data centre management and overall business continuity and resilience.

Environmental and Facility Management

• Managing power supply, cooling systems, and physical infrastructure for optimal performance.

• Monitoring environmental conditions to prevent operational failures and equipment damage.

• Best practices for facility layout and design to maximize efficiency and reliability.

ICT Operations Management

• Organizational structure of ICT operations and roles within data centre environments.

• Coordination of operational activities to maintain smooth day-to-day ICT services.

• Prioritizing operational tasks based on criticality, performance, and service-level objectives.

Operational Procedures and Standards

• Establishing operational workflows, protocols, and policies for consistent ICT management.

• Monitoring compliance with operational standards and internal procedures.

• Maintaining documentation to ensure clarity, accountability, and operational continuity.

Infrastructure Oversight

• Supervising servers, storage systems, and network components to ensure continuous availability.

• Managing redundancy, failover mechanisms, and resource allocation for reliability.

• Evaluating system health and performance metrics to detect potential issues early.

Systems Performance Optimization

• Techniques for improving system efficiency, reducing bottlenecks, and enhancing throughput.

• Monitoring workload distribution to maintain balanced resource usage across the ICT environment.

• Leveraging performance metrics to plan upgrades, scaling, and preventive maintenance.

Service Availability and Control

• Ensuring uninterrupted ICT services through operational monitoring and preventive measures.

• Applying control mechanisms to safeguard critical systems and data integrity.

• Handling incidents and operational disruptions with minimal impact on service delivery.

Security and Access Management

• Managing access controls, authentication, and authorization within the data centre.

• Implementing security policies to protect physical and digital infrastructure.

• Monitoring compliance and enforcing security protocols across ICT operations.

Risk Management and Continuity

• Identifying operational, technical, and environmental risks within data centre environments.

• Developing strategies to mitigate risks and prevent service interruptions.

• Aligning risk management practices with organizational continuity plans and objectives.

Operational Sustainability and Governance

• Planning for long-term sustainability of data centre operations and ICT services.

• Establishing governance frameworks for consistent, accountable, and auditable operations.

• Ensuring alignment between operational management and organizational technology strategies.